Less is more: Walmart and Sam's Club reimagine insights

This event report addresses how Sam's Club and Walmart have transformed their approach to generating and leveraging consumer insights.

Less is more: Walmart and Sam's Club reimagine insights

Geoffrey PrecourtWarc

Cindy Casper was only doing her job. The head of category marketing at Sam's Club had planned a meeting to brief his creative and media agencies about a new holiday program, and asked Casper – the company's senior director/insights and research – for some fresh inspiration.

Her boss's response to the resultant information download: "I don't know where to start with insights, because you've buried me in papers."

"My heart sank, but we needed to create an engaging, clear direction for this kickoff meeting," Casper told delegates...

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