HM Revenue & Customs – HMRC Self Assessment reminder letter

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Consumer
HMRC in-house Customer Information Team and Boag Associates Ltd.

'The SA359 letters prompted more urgency in the taxpayer to contact HMRC as soon as possible to discuss their options for clearing their debt. The stronger tone in the letter certainly seemed to focus the minds of the taxpayer on the importance of contacting HMRC to discuss. The letter did allow us as advisors more range with our debt recovery skills and questioning techniques. Overall we feel the SA359 greatly benefited us and was a useful tool in recovery of the liability.'
– HMRC call centre staff member.

EXECUTIVE SUMMARY

Each year HM Revenue & Customs (HMRC) sent self-employed customers a 'RITA500' Self Assessment Amount Unpaid letter.