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Delight or defection: the pivotal role of people at the retailer inside the customer experience
In the car manufacturing industry, boosting unit sales and market share hinges on getting end users to value the actual sales interaction and customer service.
By only relying on personal opinions or guesswork, not facts, you risk wasting millions of dollars, losing credibility and impact.
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WARC consistently delivers valuable insights that help to make me look like an expert in front of my colleagues and clients.
Strategy Partner, Fetch
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