The Salvation Army: 2010 Christmas appeal

For the UK's Salvation Army Christmas campaign of 2010, the objective was to increase volume, maintain year one ROI and convince trustees to invest a lot more in donor recruitment.

The Salvation Army: 2010 Christmas appeal

MC&C and WPN

THE TEAM

Mike Colling - Managing DirectorNicky Legg - Broadcast DirectorBodhi Morrison - Head of Digital

OTHER CONTRIBUTORS

Angel - Call handlingResponse One - List buying

WHAT IS WONDERFUL ABOUT THIS WORK?

We recognised some donors have rational reasons for giving, some emotional, and some go on a journey. We built a new tool, empowering planners to allocate £3.8 million by channel and by day. Our incremental investment was £1 million, incremental return was £2 million immediate income.

WHAT DETAILS OF THE STRATEGY...

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