Dunkin' Donuts embraces social, local and mobile

This report covers a talk given by Scott Hudler, vp, global consumer engagement, Dunkin' Brands, about Dunkin' Donuts’ mobile initiatives in the US.

Dunkin' Donuts embraces social, local and mobile

Stephen WhitesideWarc

"Hell hath no fury like a consumer who drives to a Dunkin' Donuts and finds it is closed," Scott Hudler, vice president, global consumer engagement, at Dunkin' Brands, told delegates at the Corporate Social Media Summit, held in New York in mid-2013. "You don't want to be in that situation. If it closes at ten, and they show up at 10:01, you don't want to be the person working the store that day."

In a bid to avert such a scenario, the firm has ramped up its activity on mobile....

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