Can you come back from being the most complained about private health insurer in the Australian market?
In 2016, Medibank made the headlines for all the wrong reasons, single-handedly generating the greatest number of complaints to the Private Health Insurance Ombudsman in any quarter of the regulator's 20-year history.
Although its customers make up less than a third of the Australian market, Medibank was the subject of 61% of the 1683 complaints lodged between July and September 2016, a 60% increase in the total number of complaints compared with the same quarter the year prior.
And what's worse: customers were...