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Key reading

Jar economics

Financial services and behavioural economics: 21st century jam jar banking

How behavioural economics is helping financial services brands rebuild the trust they lost in the global financial crisis. Steps that brands are taking include current accounts that don't provide overdrafts and online forecasting with automatic feedback to customers about their finances.
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The emotional secrets of spending

MasterCard research uncovering the often overlooked emotional elements of making online payments.

Mythbuster: Are financial brand purchases more rational?

Les Binet and Sarah Carter discuss rational prompts in 'low interest' categories such as financial services.

The changing financial services customer

Event report from UBS showing how financial needs change as we move into different lifestages.

Financial Services company profiles

Euromonitor data and analysis on the sector's major companies.

Latest case studies

MasterCard: Rugby World Cup 2015: 44 Days of Crazy

This case study explains how MasterCard, the financial services company, created '44 days of craziness' to connect with rugby fans during its sponsorship of the Rugby World Cup.

Ulster Bank: A Mortgage You Can Live With

This case study explains how Ulster Bank increased sales of mortgage products by focusing on fairness to rebuild trust in the Republic of Ireland and Northern Ireland, UK.

AIB: Back from the Brink of Brand Extinction

This case study describes how AIB, Ireland's largest bank, recovered from the brink of brand extinction through a course of strategic marketing and groundbreaking communications solutions.

AIA Korea: Mother's first song

This case study details how AIA Life Insurance Group, the main sponsor for Superstar K7 (Korea's version of American Idol), was able to emphasise the encouraging aspect of the AIA brand by developing a way for a mother with a language disability to sing to her daughter.

Latest articles

Westpac targets Australia's millennials with content marketing

The article outlines how Westpac, Australia’s oldest bank, is targeting millennial customers with content marketing.

Humanising finance: Why FinTech's language may be the biggest threat to banks

This event report details Future Foundation research on the language of financial services, arguing that the rise of FinTech is a threat to traditional providers in more areas than mere technology.

Qantas launches health insurance offering with big data and a celebrity

This article explains how Qantas, Australia’s national airline, disrupted the health insurance category with a new product – Qantas Assure - that incentivised wellness with Frequent Flyer Points.

Strictly business: How Direct Line Group fixed its content marketing strategy

This event report outlines how Direct Line Group, the UK insurance company, has assessed its content marketing strategy and metrics to improve business results.

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Monique Dolbin


Monique Dolbin
+1 202 778 0680

Nicola Tillin
Ed Pank

Asia Pacific

Ed Pank
+65 3157 6200