Lori Gibbs and Georgina Hooper, Warc Prize for Innovation, Shortlisted, 2014
This case study describes how Australasian bank Westpac transformed customer banking relationships with technology that brings together data and communications to create a single customer view that seamlessly integrates multi-channel customer interactions.
Petia Misheva and Greta Koleva, Warc Prize for Innovation, Shortlisted, 2014
This case study describes how, in difficult market conditions, Postbank Bulgaria created an innovative new loan category that combined a housing loan and a saving product in one new product: the Saving Mortgage Loan.
MMA Smarties, Silver, MMA Smarties, 2014
This case study describes how US online broker TD Ameritrade leveraged the real-time nature of mobile search to capture significant incremental clients, while building a sustainable and scalable acquisition-driven campaign.
MMA Smarties, Bronze, MMA Smarties, 2014
This case study describes how US-based insurance company State Farm used a native mobile advertising program to remind its auto insurance consumers of the company promise to get them back on the road when in need of repairs.
Terence Ling, Warc Prize for Asian Strategy, Shortlisted, 2014
This case study shows how AIA, one of Asia's best-known insurers, tackled its problem of high awareness but low consideration by rebranding across Asia with an optimistic but realistic message that people could relate to.
Loren Bade , Warc Prize for Asian Strategy, Shortlisted, 2014
This case study describes how Cebuana Lhuillier, a pawn broker and money remittance service, promoted its remittance service in the Philippines by focusing on the emotional reasons for sending money.
Calvin Chow, Warc Prize for Asian Strategy, Shortlisted, 2014
This case study describes how retirement solutions' provider Manulife made people in Hong Kong realise the importance of starting their retirement planning early.
Geoffrey Precourt, Event Reports, Canada's Customer Festival, March 2014
This event report sets out how RBC, the Canadian bank, put customer insights at the heart of its efforts to roll out a mobile wallet service.
Stephen Whiteside, Event Reports, Argyle CMO Leadership Forum, June 2014
This event report discusses why Principal Financial Group has made simplifying the financial-services category a core component of its strategy.