Terms & Conditions

We ask that all the visitors to and subscribers (users) of www.warc.com on the World Wide Web (the 'Site') adhere to our terms and conditions (Terms).

Please check these terms periodically for changes. By accessing the site at www.warc.com, you indicate your acknowledgement and acceptance of these terms and conditions, including any changes to them. This is a legally binding agreement.


1. Introduction 
This site is owned and operated by Warc. As a user (whether trialist or subscriber), you will be able to access material on most areas of the Site, having completed the registration process. Certain areas of the Site may only be open to you, or will only be available to you for a limited period of time, if you are a full subscriber.
Any time limit applying to your access and use of the Site will be set out in the terms of the trial offer or your subscriber agreement. However, Warc reserves the right to suspend or terminate your access and use of the site at any time, and may exercise this right with or without notice.


2. Our Privacy Policy 
Warc continually aims to improve its service and ensure its content and features meet clients' needs. To help us achieve this, we collate information on our subscribers and their preferences. Warc and its divisions or subsidiaries may also use this information to promote new features and content on the service.

For business users, we use three main sources of information: the email address you have given us; the information you have volunteered in your individual Warc profile; and data from a cookie stored on your computer.

Academic users are not required to provide personalised profiles, and Warc only collates aggregated institutional account information from our academic clients unless we have been otherwise directed by our customers.

Warc respects the privacy of our online visitors. We do not share any of our subscribers' information with third parties, though we occasionally undertake marketing activity on behalf of relevant third-party organisations.

You have the option to opt out of such promotional mailings when you take a trial or a subscription to Warc.com. You can update your marketing preferences at any time by contacting Warc at enquiries@warc.com or calling us on +44 (0) 20 7467 8100 in UK and Europe, on +1 202 778 0680 on in the United States and on +65 3157 1214 in Asia Pacific.


3. Restrictions On Use Of Materials 
3.1 All material on the Site and messages by email (such as Warc News or Warc Alerts) belong to Warc. You may retrieve and display content from the site on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on a server or any other storage device connected to a network) for your personal, non-commercial use. You may only display and view video material on the Site; you may not retrieve, display or store such material away from it.

3.2 Except as expressly set out in 3.1, you may not reproduce, republish, post, transmit, upload, modify or in any way commercially exploit any of the Content (as print or in electronic form). Content may be used as source material having given full credit to Warc as the source including the trademark and copyright notice. Copyright notice in this form:

© 2013 Copyright and database rights owned by Warc.

must appear in every copy or reproduction of such Warc materials. Modification of the materials or use of the materials for any other purpose is a violation of Warc's copyright and other proprietary rights.

3.3 The database of material contained on Warc may not be downloaded in its entirety, nor may any user create a database in electronic or structured manual form by systematically downloading and storing any or all of the content.

3.4 It is expressly forbidden for nominated users at the Licensee’s authorised offices to use the site to service information requests on behalf of other offices in its organization that do not hold a separate license to use www.warc.com.


4. Warc Trademarks 
Unless otherwise stated, all trademarks, service marks, and trade names are proprietary to Warc. These include Warc, warc.com, Warc News, Admap and Market Leader.


5. Trademark Notice 
This Site may contain trademarks, copyrights and other intellectual property rights of third parties. All such rights are proprietary to their respective owners. Users are prohibited by law and these conditions from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content on this Site for commercial or public purposes. Except as specifically permitted in accordance with the terms and conditions governing use of this Site, any use of such trademarks or tradenames is strictly prohibited without the express written permission of these owners.


6. Disclaimer and Limitation Of Liability 
6.1 The user/visitor expressly acknowledges and agrees that the Site is provided subject to the disclaimers and limitations of liability set out in these Terms & Conditions, and agrees to be bound by them.

6.2 Warc relies on the World Wide Web for the delivery of the Site to subscribers and, without limiting the foregoing, whilst Warc will use reasonable efforts to minimise delays and interruptions in the delivery and/or updating of the Site, Warc will not be liable to subscribers in any manner whatsoever for any consequences of such delay or interruption.

6.3 Every user who visits this Site does so at his or her own risk. The materials in this Site are provided "as is" and without warranties of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Neither Warc, nor any other party involved in the creation, production or delivery of this Site or whose materials or information appear in this Site, will be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, line failure, technical inaccuracies, typographical errors or the inability to use the materials in this Site - even if there is negligence on Warc's part or an authorized Warc representative has been advised of the possibility of such damages, or both.

6.4 Warc may discontinue the Site, or any part of it, immediately if the provider of the material contained on the Site, or any part of it, withdraws or limits the licence or authority of Warc to include such material on the Site.

6.5 The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. In that event, Warc’s total liability to you for all losses, damages, and causes of action (in contract, tort, including without limitation, negligence, or otherwise) will not be greater than the amount you paid to access this Site.


7. Force Majeure 
Failure or delay by Warc in performing its obligations under this Agreement as a result of circumstances outside Warc's reasonable control shall not constitute a breach of the Agreement. Warc shall, as soon as conditions return to normal, take all reasonable steps to rectify the failure or delay at the earliest opportunity. Notwithstanding the foregoing, if such event of force majeure continues for more than thirty (30) days, the Licensee shall be entitled to terminate this Agreement.


8. Assignment 
You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms.


9. Invalidity 
If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which remain in full force and effect. Headings in these Terms are for convenience only and will have no legal meaning or effect.


10. Links 
10.1 Warc is not responsible for - and assumes no responsibility for - the contents of any non-Warc linked Internet website, or for any potential damage arising out of or in connection with the use of any such link. The Internet websites to which links are provided in this Site are not under the control of Warc. Access to any other Internet websites linked to the Site is at the user's own risk.

10.2 In addition, the existence of a link between this Site and any other Internet website is not and shall not be understood to be an endorsement by Warc of any material, substance, information or the owner or proprietor of the linked Internet website, or of the site's privacy policies, and such links shall not imply nor create any relationship nor endorsement between Warc and the owner or proprietor of such linked website.


11. Termination 
Warc may cancel or withdraw access to the Site and without notice at any time and may amend or terminate these terms for any reason.

Warc reserves the right to block access from any user who is making downloads from the Site in a manner that Warc deems to be unauthorised or suspicious. This includes: users downloading more than 50 papers within one week, users making sequential downloads from an index category and users who either do not complete a registration form, or complete it with false details.


12. Jurisdiction and Validity 
These terms shall be governed by and construed in accordance with the laws of the United Kingdom, regardless of where the user is based. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the United Kingdom, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.


13. Contact Details & Company Registration 

Warc Ltd. An Information Sciences Company. Registered in England no. 3383627.

Registered Office: Warc Ltd., 85 Newman Street, London W1T 3EU: t: + 44 (0) 20 7467 8100, f: + 44 (0) 20 7467 8101.

Please use these details for all correspondence.

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS PLEASE DO NOT USE THE SITE.

 

Warc Store Purchases: Conditions of Business

Warc (“the Company”) sells products to you and provides access to its online store (“Warc Store”) at www.warc.com/store subject to the conditions described below. Please read these conditions carefully before purchasing a product from us. By placing an order or using the Warc Store, you signify your agreement to be bound by these conditions.

14. General Conditions
14.1 Payment Information
Payment may be made in the following ways:
Credit Card: (American Express, MasterCard or Visa) quoting the name on the card, card number and expiry date.
Debit Card: Quoting the name on the card, card number, expiry date and the start date or issue number.
Cheque: Sterling cheques should be drawn on a UK bank account and US dollar checks on a USA bank account.
Bank Transfer: Please advise our Customer Services department by e-mail, fax or post of the value and details of your transferred payment. Order ID(s) should be included with your payment slip plus any remittance advice.
Fax: +44(0)20 7467 8101
Email: orders@warc.com
Post: Warc Ltd, 85 Newman Street, London, W1T 3EU, United Kingdom

14.2 VAT & Other Taxes
Customers in the EU must provide a VAT registration number or evidence of entitlement to exemption from Value Added Tax or any other applicable taxes.

14.3 Invoices
All invoices are to be paid within 30 days from invoice date, unless otherwise advised. The Company reserves the right to suspend delivery of further orders if payment terms are not strictly adhered to.

14.4 Delivery
Goods delivered within UK weighing less than 5 kg are sent by Royal Mail and delivery takes 3-5 working days. Delivery outside the UK takes approximately 7-14 working days. All deliveries are subject to availability.
Claims for goods not received by the Customer but in stock at the time of placing your order should be made within 28 days of receipt of order.

14.5 Returns Policy
The Company operates a ‘no questions asked’ returns policy. You may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you received your order. If you have received your goods you will need to return them to the appropriate address (for some orders this may be to a distribution company used to fulfil the delivery of Warc's products - please refer to the invoice for your order for details).
Returns will only be accepted if received in re-saleable condition and received within 28 days of receipt in the UK, 48 days of receipt in Europe and 3 months of receipt for any country outside of the UK and Europe. Returns must be accompanied by a copy of the invoice or delivery note.
For electronically delivered products please be advised that refunds will not be made unless a genuine error has been made when ordering and you notify us in writing (by letter, fax or email) within 36 hours of the order being placed.

14.6 Ownership of Goods
Goods supplied by the Company shall remain the property of the Company until the Company has received in cleared funds payment in full of all amounts owing by the Customer to the Company in respect of any goods or services supplied under any contract. Risk in relation to any goods shall pass to the Customer upon delivery of the goods to the Customer.

14.7 Use of Products
Use of some Warc products may be subject to certain Terms & Conditions specific to that product. These terms may be displayed on the product’s website or communicated during or after the purchase process. By using the product you are deemed to have accepted the terms.

15. Subscription Orders
15.1 Prices/Rates
Price regions relate to the final customer’s location, even if the order is placed by a subscription agent on the customer’s behalf. However the tax treatment follows the rules of the country in which the agent's billing address is located.
Institutional/Corporate rates: Applies to subscriptions paid for by an organisation, whether the organisation be "for profit", "not for profit" or "academic".
Individual/Personal: These rates must be paid by personal cheque or credit card and delivered to a private address. Individual/Personal rate subscriptions may not be resold or used as library copies. Subscription agent discounts are not available on Individual/Personal rates.
Member rates: Some products may offer discounted rates to bona fide members of certain associations:
Full, Associate and Affiliate Members of The Market Research Society (MRS) are eligible for discounts on the Society's Journal, The International Journal of Market Research. For full details of the levels of access and discounts available please visit www.mrs.org.uk/ijmr.
Members of the constituent trade association bodies that comprise The Advertising Association are eligible for discounts on a number of AA products. To check if your company is a member, visit the AA website at www.adassoc.org.uk.
We reserve the right to ask for proof of membership.

16. Conference Bookings
16.1 Terms of Business
Payment must be received before the conference date to guarantee your place(s). If payment has not been received before the conference a credit card number will be taken to secure your place(s).

16.2 Substitutions & Cancellations
If you are unable to attend a conference or seminar, we welcome a substitute delegate at no extra charge. If you have to cancel your place, 80% of the fee will be refunded provided written notice is received not less than 21 working days in advance of the seminar date. If you cancel later than this, the full seminar fee will be charged.

16.3 Changes to the Event
Where circumstances force Warc to change the details or cancel the seminar, the liability of Warc shall be limited to a refund of any fees paid for that particular seminar. Warc is not liable for any consequential loss.