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Paper
1.
The glue - how real-life research fills the gaps
Fiona Blades and Verity Johnston, ESOMAR, Worldwide Multi Media Measurement (WM3), Budapest, June 2008
Until recently, different elements of a campaign were evaluated in completely different ways. That, however, has all changed. This article describes TROI, a form of real-time research that aims to cap ...

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Read: 199 times
Paper
2.
Capturing how a catchphrase caught on
Ana Medeiros and Fiona Blades, Market Research Society, Annual Conference, 2008
This paper demonstrates how a new real-time research approach, TROI, captured how a catchphrase caught on within the context of a fully integrated campaign for Axe/Lynx. The deodorant brand has been t ...

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Read: 23 times
Paper
3.
Mixed mode: the only 'fitness' regime?
Bill Blyth, International Journal of Market Research, Vol. 50, No. 2, 2008, pp.241-266
Increasing cost differentials between modes of data collection and countries are requiring users and practitioners to consider more cost-effective survey designs. Using a 'fitness for purpose' framewo ...

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Read: 29 times
Paper
4.
Assessing mobile-based online surveys: methodological considerations and pilot study in an advertising context
Shintaro Okazaki, International Journal of Market Research, Vol. 49, No. 5, 2007, pp.651-675
This paper attempts to measure the value of an integrated business idea to enhance the hard work of an entire business returning to growth. Following implementation of ‘Try Something New Today’ it is ...

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Read: 85 times
Paper
5.
SMS-based surveys: strategies to improve participation
George Balabanis, Vincent-Wayne Mitchell and Sarah Heinonen-Mavrovouniotis, International Journal of Advertising, Vol. 26, No. 3, 2007, pp.369-385
The advertising industry is increasingly using mobile technology to communicate and research. This paper examines the use of the short messaging service (SMS) on mobile phones to recruit samples for p ...

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Read: 239 times
Paper
6.
TROI: one holistic approach revealing multiple new insights
Fiona Blades and Kathryn Parsons, ESOMAR, Worldwide Multi Media Measurement (WM3), Dublin, June 2007
Any marketer grappling with the complexities of understanding how a multi-media campaign is performing and looking for new insights to drive campaign planning will find this paper of relevance. Resear ...

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Read: 131 times
Paper
7.
How Mobile Advertising Works: The Role of Trust in Improving Attitudes and Recall
Shintaro Okazaki, Akihiro Katsukura and Mamoru Nishiyama, Journal of Advertising Research, Vol. 47, No. 2, June 2007, pp.165-178
How does trust affect consumer attitudes and recall in mobile advertising? This study explores this question by conducting a large-scale “pseudo” mobile advertising campaign in Japan. Two “real” brand ...

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Read: 158 times
Paper
8.
Insights on Mobile Advertising, Promotion, and Research
Mark Ferris, Journal of Advertising Research, Vol. 47, No. 1, Mar 2007, pp.28-37
Wide usage of the mobile phone provides opportunities for marketers and researchers. Consumers are more accessible through these devices, and communication through the mobile internet can more easily ...

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Read: 213 times
Paper
9.
SMS and WAP - the shortcut to fast and better survey response?
Kevin Goldberg, Charles Pearson and Lucy Eyers, ESOMAR, Panel Research, Barcelona, November 2006
This paper describes the results of two tests to examine how mobile phone technology can be used in association with online research. The first test demonstrates how text messaging can be used to boos ...

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Read: 31 times
Paper
10.
Gaining synergy through multi-method research - a Nokia Trends case study
Iván Casas, Gonzalo Peña and Calixto Pérez-Galán, ESOMAR, Panel Research, Barcelona, November 2006
This paper analyzes the combination of online panel surveys and face to face (using mobile devices) fieldwork methodologies. The Nokia Trends Study and a concurrent Online Panel Survey study were util ...

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Read: 48 times
Paper
11.
Creative mobile phone research
Emanuel Maxl and Sigrid Studler, ESOMAR, Qualitative Research, Athens, October 2006
Next to the discussion on opportunities and limitations of mobile market research, the paper focuses on results of a qualitative trend-study supported by new mobile and web-based technologies. Over th ...

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Read: 81 times
Paper
12.
Touchpoint tracking - the journey to a viable model
Fiona Blades, ESOMAR, Annual Congress, London, September 2006
This paper describes how we are building TROI (Touchpoints Return on Investment), a new approach to tracking multiple touchpoints. For the first time marketers can see the impact on their brand of wor ...

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Read: 115 times
Paper
13.
Real world. Real time. Real results - morphing technology to capture real consumer behaviour and trends
Marla Commons, Luc Rens and Brett Miller, ESOMAR, Qualitative Research, Barcelona, November 2005
The increasing popularity of ethnographically-based research can be limiting in some circumstances and categories. To combat this, a new qualitative method has been created. Using latest cell phone te ...

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Read: 29 times
Paper
14.
The status of wireless survey solutions: the emerging power of the thumb
Leslie Townsend, Journal of Interactive Advertising, Vol. 6, No. 1, Fall 2005
Due to the increasing penetration of cell phone-only households, survey administration via wireless devices is gaining attention. Regulations currently prohibit autodialing of cell phones, making admi ...

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Read: 6 times
Paper
15.
Adding "cell phone only" households in a radio measurement service - a U.S. experience
Anna Fleeman, Barbara O'Hare and Ed Cohen, ESOMAR, Radio Conference, Montreal, June 2005
The authors present results from a study in which respondents were called on their cellular (mobile) phones to determine their levels of cellular dependence (e.g., cell-only or cell-casual users). Res ...

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Read: 3 times
Paper
16.
Use of multiple technology platforms in consumer panels - a case study
Dinko Svetopetric, ESOMAR, Conference on Panel Research, Budapest, April 2005
Today, the traditional pen and paper method of data collection in consumer panels faces many problems. The paper describes how to use technology to cope with these problems. New technology can be used ...

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Read: 7 times
Paper
17.
From CS to CRM. The use of wireless technologies to integrate market research into day-to-day business in Japan
Vanessa Oshima and Mark Ferris, ESOMAR, Annual Congress, Lisbon, Sept 2004
Although market research firms strive to be more integral to their client’s business process, several fundamental characteristics inherent to the way market research is conducted today represent barri ...

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Read: 9 times
Paper
18.
Radio surveys via fixed and mobile telephone
Jérôme Néraudau and Emmanuelle Le Goff, ESOMAR, Radio Conference, Geneva, June 2004
This paper describes why and how the population which can only be reached by mobile phones (10% of the population in France) has been included in the French Radio audience survey.

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Read: 0 times
Paper
19.
Shazam!
Graham Williams, ESOMAR, Technovate 2, Barcelona, January 2004
The aim of the paper is to explain the opportunities for market research through the use of a new technology to conduct surveys for gathering information on real time and event driven topics with diff ...

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Read: 4 times
Paper
20.
Where can the 'Crouching Tigers' leap next?
Ramachandra Golikere, ESOMAR, Asia Pacific conference, Singapore, December 2002, pp.1-27
The globalization phenomenon has impacted almost every business sector, yet the market research industry seems to have under-exploited the many opportunities emerging in a boundary-less world. This pa ...

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Read: 9 times
Paper
21.
Wireless surveys
Vanessa Oshima, ESOMAR, Asia Pacific conference, Singapore, December 2002, pp.1-15
Over the past decade technology has become increasingly important in the acquisition of market research data, from CATI and CAPI studies through to the Internet. The Internet in particular has been gr ...

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Read: 5 times
Case Study
22.
Carpet Right
News International
This paper describes how Carpetright used The Sun to promote its 'Madness' sale. Research showed that a third of Sun readers recalled seeing the campaign recently and, in two trading days, Sun reader ...

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Read: 6 times
Paper
23.
The mobile internet revolution and it implications for research
Jamie Cattell, ESOMAR, Internet Conference, Barcelona, February 2001, pp.191-213
Everyday in Japan huge numbers of mobile users access the web from their mobile phones. This presents a unique opportunity to researchers and marketers alike to use the mobile internet as a research p ...

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Read: 26 times
Paper
24.
Wireless Surveys: Responses in the Actual Context - Instantly
Matti Hamalainen and Joseph Sakach, Advertising Research Foundation, Online and Print Research Workshop, October 2000
Internet data collection methods are becoming increasingly common, complementing conventional paper-based surveys and panels. They provide fast turnaround time and automation of the process of questio ...

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Read: 5 times
Paper
25.
Using WAP Phones to Conduct Market Research
Joel Down, Gary Bennett and Richard Matthews, ESOMAR, Telecommunications, Berlin, October 2000
In July and August 2000, MORI and Nokia carried out trials using WAP (Wireless Application Protocol) mobile phones to conduct market research, to test the viability of mobile internet as a research me ...

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Read: 13 times
Case Study
26.
American Honda Motor Company, Inc., Acura Division: Leonard The Dog campaign
William Baue, Encyclopedia of Major Marketing Campaigns, Gale, Volume 1, 2000, pp.51-54
According to Atlanta Journal-Constitution staff writer Jeffry Scott in a 1993 article, the dog Leonard was the first animated character to introduce a car—the 1994 Acura Integra—but he w ...

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Read: 13 times
Paper
27.
Calling all customers
Ju Long, Andrew B. Whinston and Kerem Tomak, Market Research Abstract from: Marketing Research, Vol 14, No 3, Fall 2002, pp 28-33, (full text not available on WARC.com)
The authors suggest that wireless cell phones are a potentially useful means of conducting survey research. Researchers can send survey questionnaires to respondents’ cell phones and get instant answe ...

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