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Paper
1.
Who's eaten my porridge? Discovering brand image differences
Neil McPhee and Graeme Chrystal, ESOMAR, Healthcare Conference, Rome, February 2008
This paper demonstrates the contribution of advanced qualitative research to the identification and exploration of non-rational responses and decision-making in the ethical and OTC fields of pharmaceu ...

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Read: 32 times
Paper
2.
Patient insights - a typology of chronically ill patients
Joachim Scholz-Ligma and Nicole Weber, ESOMAR, Healthcare Conference, New York, February 2006
In a survey among 500 chronically ill patients in Germany, three heterogeneous clusters could be identified: the actively informed; the uninformed disciples; and the critical deciders. The three clust ...

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Read: 26 times
Paper
3.
Meeting the emotional needs of healthcare consumers
Alan Branthwaite, ESOMAR, Healthcare Conference, New York, February 2006
Visual imagery is a powerful tool for brand communication, going well beyond simply attracting attention to implanting ideas, changing ways of thinking, and reframing perceptions. This paper describes ...

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Read: 74 times
Award-winning case study
4.
Bayer Health - Adalat
David Cousins, Account Planning Group Australia, Silver, Creative Planning Awards, 2006
Adalat, an ageing pharmaceutical brand, was struggling to keep its head above water in the fiercely competitive category of hypertension (high blood pressure). Knowing the reluctance of GPs to reveal ...

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Read: 6 times
Case Study
5.
Fybogel - Fresh Fybothinking encourages everyone to keep an open mind
Institute of Practitioners in Advertising, IPA Effectiveness Awards, 2005
This case study relates the success of a campaign for Fybogel, a 30 year old brand manufactured by Reckitt Benckiser Healthcare, prescribed for a variety of fibre-related conditions, such as constipat ...

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Read: 19 times
Award-winning case study
6.
Zelnorm - Tummies
New York American Marketing Association, EFFIE Awards, 2005
Zelnorm's first direct-to-consumer campaign for IBS-C successfully established the brand and overcame many consumer treatment barriers. DTC campaign objectives were to drive IBS-C sufferers into physi ...

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Read: 32 times
Award-winning case study
7.
UnitedHealthcare - It Just Makes Sense
New York American Marketing Association, EFFIE Awards, 2005
UnitedHealthcare and GSD&M launched the 'It Just Makes Sense' campaign to position the brand as the innovative leader in health care coverage, bringing a practical, common sense approach to the indust ...

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Read: 23 times
Case Study
8.
Aventis Tritace - How Tritace found and saved endangered heart patients
Jon Watson and John Flaherty, Institute of Practitioners in Advertising, IPA Effectiveness Awards, 2004
Heart Disease is Britain's biggest killer with one in four men and one in six women suffering from a fatal heart attack. Much work has been done by the Department of Health and heart charities such as ...

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Read: 27 times
Paper
9.
UK physicians' attitudes towards direct-to-consumer advertising of prescription drugs: an extension and review
Dayananda Palihawadana, Graham Spickett-Jones and J.D Reast, International Journal of Advertising, Vol. 23, No. 2, 2004, pp.253-276
Since 1990 in New Zealand, and 1997 in the USA, legislation has controversially allowed brand owners to advertise prescription drugs direct to consumers (DTC), with advertising spends of approaching N ...

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Read: 22 times
Paper
10.
Doctors Eat Ice Cream Too - Unlocking Emotions in the New Healthcare
Guy Spencer and Richard Gilmore, Market Research Society, Annual Conference, 2004
In the healthcare market pressures are beginning to force change, driven by two key influences. 1 . Prescription medicines in the same therapeutic classes are becoming more and more difficult to diffe ...

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Read: 35 times
Paper
11.
Finding a place in the moving market of information supplies
Frank Bracq and Van Terradot, ESOMAR, Global Healthcare, Paris, February 2004
The paper presents a case study on a survey conducted online among 1,017 French GPs. The authors explain how this survey helped the client define its strategy to conquer its market by gaining a better ...

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Read: 2 times
Paper
12.
Mirror, mirror on the wall - are we the same for all?
Debraj Dasgupta and Sharmila Singh, ESOMAR, Global Healthcare, Paris, February 2004
This paper presents the results of a qualitative research study among diabetic patients that identifies distinct patient clusters based on existing attitudes and prevalent mindsets. Based on subsequen ...

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Read: 14 times
Paper
13.
Pharmaceutical advertising
Admap, February 2004, Issue 447, pp.13-14
This Best Practice paper looks at the issues involved in advertising pharmaceuticals, especially to Western consumers. It covers OTC (over the counter) activity for non-prescribed drugs, and DTC (dir ...

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Read: 74 times
Award-winning case study
14.
Solian - Who Gives and Damn about Sufferers of Schizophrenia?
Susan Oliver, Account Planning Group Australia, Gold, Creative Planning Awards, 2004
Schizophrenia is a devastating condition affecting approximately 1.5% of Australians. It is characterised by what are known as positive symptoms (feelings of being controlled by outside forces, delus ...

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Read: 6 times
Award-winning case study
15.
Merck Sharp & Dohme (Propecia) - Propecia Rally NZ
Communication Agencies Association of New Zealand, Bronze, Advertising Effectiveness Awards, 2004
The sustained success of the PROPECIA Rally of New Zealand sponsorship has resulted in PROPECIA dominating the hair loss market in New Zealand. This is despite a number of challenges PROPECIA faces - ...

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Read: 17 times
Award-winning case study
16.
Presbyterian Hospital: Feel better
New York American Marketing Association, Silver Award, EFFIE Awards, 2004
The study traces the fortunes of this hospital from the time of its dominance to a worrying decline in the late 1990s. A tracking study showed a significant decline in brand preference ranking. The ...

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Read: 26 times
Paper
17.
Analyzing ROI's for Rx Drugs to increase revenues
Arthur M. Mahoney, The Advertiser, October 2003, pp.42-46
This paper describes an independent study which examined the rate of return on investment for four of the most frequently used promotional tactics in the pharmaceutical industry. The areas covered we ...

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Read: 15 times
Paper
18.
Washington Focus
Daniel L. Jaffe, The Advertiser, Mar 2003, pp.64-66
In this regular report from Washington, Jaffe considers the arguments for and against pharmaceutical drug advertising in the USA - and the threats facing the fast-food industry.

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Read: 1 times
Paper
19.
Segmentation beyond cultural boundaries
Mila C. Montemayor, ESOMAR, Healthcare Conference, New York, February 2003
Although the use of market segmentation analysis is standard research practice in the United States and Europe, many researchers experience difficulty when applying the same methodology to research in ...

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Read: 79 times
Paper
20.
Medical professionals are no relatives of Mr Spock
Madeleine Janssens, ESOMAR, Healthcare Conference, New York, February 2003
This paper addresses the need for an in-depth understanding of medical practitioners and the different profiles that can be detected among them. We will also see how we can get in touch with the deepe ...

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Read: 6 times
Paper
21.
Targeting doctors in the Middle East - Is it just a mirage?
Jim Ryan, ESOMAR, Healthcare Conference, New York, February 2003
This paper will review the segmentation, classification and targeting of doctors within the context of overall promotional activity in the Middle East. Using Saudi Arabia as a specific example, it wil ...

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Read: 10 times
Classic paper - a key, timeless read
22.
Improving healthcare marketing through market segmentation and targeting
Jon Pinnell, ESOMAR, Healthcare Conference, New York, February 2003
This paper demonstrates how accounting for respondent heterogeneity can improve marketing effectiveness in the healthcare sector. Three specific techniques, Latent Class Analysis, Hierarchical Bayesia ...

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Read: 50 times
Paper
23.
The state of the art in market segmentation in healthcare
John Tapper and Howard Ziment, ESOMAR, Healthcare Conference, New York, February 2003
The authors of this paper argue that the need to segment markets in the healthcare business has never been greater. In their constant struggle to find new, more powerful sales and marketing techniques ...

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Read: 28 times
Award-winning case study
24.
GlaxoSmithKline New Zealand Ltd - Upgrade Campaign
Communication Agencies Association of New Zealand, Gold, Advertising Effectiveness Awards, 2003
In 2002, GlaxoSmithKline was faced with the threat of losing almost $5 million dollars in sales when they had to discontinue Becotide/Becloforte, due to an international agreement to phase out CFC con ...

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Read: 27 times
Paper
25.
A novel approach to modelling the prescribing decision, integrating physician and patient influences
Phil Mellor and Stuart Green, International Journal of Market Research, Vol. 44, No. 4, 2002, pp.449-461
This paper describes a case study designed to demonstrate the feasibility of building a linked decision model based on the implications of distributed decision-making in healthcare, and thus to provid ...

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Read: 15 times
Paper
26.
NHS Hospital Employee Research - Catalyst for Action…or Just Another Useless Initiative?
Vanessa Hine, Peter Barton, Karen Wisdom and Andrew Kingston, Market Research Society, Annual Conference, 2002
Combining quantitative and qualitative research, this study, undertaken by MORI amongst NHS staff in East Kent (UK), explored experiences of, and attitudes to, working in an NHS Trust, the communicati ...

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Read: 24 times
Award-winning case study
27.
Zyban
Communication Agencies Association of New Zealand, Advertising Effectiveness Awards, 2002
This case study describes a relaunch of Zyban, a prescription medicine to help smokers to give up. The campaign was designed to reverse the decline in the brand's fortunes which was due to competitiv ...

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Read: 12 times
Award-winning case study
28.
LIPEX (simvastatin, MSD)
Communication Agencies Association of New Zealand, Advertising Effectiveness Awards, 2002
This campaign for a anti-high cholesterol brand required a quick launch to overcome consumer cynicism associated with the need to change brand. Other objectives were to communicate effectively with p ...

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Read: 23 times
Award-winning case study
29.
Viagra
Communication Agencies Association of New Zealand, Advertising Effectiveness Awards, 2002
In spite of high awareness of Viagra sufferers from erection problemshave been reluctant to seek help. Added difficulties included lack of screening by doctors and the heavy regulation of advertising ...

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Read: 29 times
Paper
30.
Knowing the future
James Bologna, ESOMAR, Global Healthcare, Geneva, April 2001, pp.77-89
Using data collected in the springs of 1999 and 2000 from a standardized survey of over 18,000 respondents across the United States, a prospective model of health plan customer loyalty was developed. ...

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Read: 4 times


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