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Case Study
1.
Capital One - Taking the journey to brand leadership
Johan Ã-stlund, Les Binet, Sarah Carter and David Bassett, Institute of Practitioners in Advertising, IPA Effectiveness Awards 2008
In 1997, Capital One entered the UK credit card market. Using a mixture of improved pricing and increased access to credit, all based on a rational, direct-response approach, it was able to gain a pro ...

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