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The benefit of social media: Bulletin board focus groups as a tool for co-creation
Sylvie E. Rolland and Guy Parmentier, International Journal of Market Research, Vol. 55, No. 6, 2013, pp. 809-827
Bulletin board methodology emerged at the end of the 1990s and is becoming the most frequently used qualitative study technique.
Bulletin board methodology emerged at the end of the 1990s and is becoming the most frequently used qualitative study technique. This interactive approach groups a community of participants in a private or public online forum for a duration that varies from several days to several months. Discoveries, exchanges of view, personal opinions and group reactions are all part of the power and interest of the internet in this era of social media. This article presents the principles of bulletin board development, and specifics to aid understanding of this tool within social networks and to help organisations adapt to a paradigm shift in marketing in which consumer-respondents are co-creators of meaning and knowledge.
Ideal participants in online market research: Lessons from closed communities
Aleksej Heinze, Elaine Ferneley and Paul Child, International Journal of Market Research, Vol. 55, No. 6, 2013, pp. 769-789
Online market research communities are dependent upon their members’ participation, which in turn provides market intelligence for community operators.
Online market research communities are dependent upon their members’ participation, which in turn provides market intelligence for community operators. However, people join these communities for different reasons. The selection process for market research community members and the moderation process of these communities have a number of pitfalls, which can result in misleading interpretations of intelligence and flawed decisions based on their contributions. Using social capital theory in conjunction with research on different motivational types of participant, this paper focuses on lessons from commercially operated, closed online market research communities; it provides us with insights on membership selection and community moderation methods. The practical finding is that the ideal participant of such communities would be attracted by activities and rewards, which do not directly or obviously relate to the specific objective of an online market research community.
Informed, uninformed and participative consent in social media research
Daniel Nunan and Baskin Yenicioglu, International Journal of Market Research, Vol. 55, No. 6, 2013, pp. 791-808
The use of online data is becoming increasingly essential for the generation of insight in today’s research environment.
The use of online data is becoming increasingly essential for the generation of insight in today’s research environment. This reflects the much wider range of data available online and the key role that social media now plays in interpersonal communication. However, the process of gaining permission to use social media data for research purposes creates a number of significant issues when considering compatibility with professional ethics guidelines. This paper critically explores the application of existing informed consent policies to social media research and compares with the form of consent gained by the social networks themselves, which we label ‘uninformed consent’. We argue that, as currently constructed, informed consent carries assumptions about the nature of privacy that are not consistent with the way that consumers behave in an online environment. On the other hand, uninformed consent relies on asymmetric relationships that are unlikely to succeed in an environment based on co-creation of value. The paper highlights the ethical ambiguity created by current approaches for gaining customer consent, and proposes a new conceptual framework based on participative consent that allows for greater alignment between consumer privacy and ethical concerns.
Qualitative data, integrative frameworks, and the prospect of strategic impact
Jeffrey Hunter, ESOMAR, Qualitative, Valencia, November 2013
This paper describes changes in qualitative research as traditional forms decline and new forms gain popularity.
This paper describes changes in qualitative research as traditional forms decline and new forms gain popularity. In recent years a number of large agencies and client companies have moved away from focus group research, while methods like 'social media listening' have developed. There has also been a push to better integrate disparate forms of data to provide greater strategic impact. This paper creates a framework for the inclusion of qualitative data in a way that is likely to increase its strategic impact.
Creating a sustainable future for MROCs: Preventing the exhaustion of the most promising development of our industry
Anke Bergmans, Jos Vink and Michelle de Laat, ESOMAR, Qualitative, Valencia, November 2013
This paper discusses recruitment methods for Market research Online Communities (MROCs), arguing that by taking a new approach such communities can generate more insights for less investment.
This paper discusses recruitment methods for Market research Online Communities (MROCs), arguing that by taking a new approach such communities can generate more insights for less investment. Researchers are increasingly concerned with the cost-efficiency of MROCs and are seeking to fit in as many MROCs projects as possible. This scenario has led to response wearing out and members dropping out faster than new members can be recruited. A new promising methodology becomes exhausted before it even gets the chance to shine. It is argued that successful communities have the correct balance of 'creators' and 'contributors', with an example of a successful MROC described.
How netnography can be used to unlock the full potential of crowdsourcing contests: The case of the Mondelez chocolate lovers contest
Gregor Jawecki, Johannes Gebauer and Susanne Mathis-Alig, ESOMAR, Qualitative, Valencia, November 2013
This paper describes a project for Mondelez International, the food manufacturer, which combined crowdsourcing and netnography methods to generate insights.
This paper describes a project for Mondelez International, the food manufacturer, which combined crowdsourcing and netnography methods to generate insights. Until now crowdsourcing contests (idea generation via online platforms) and netnography (ethnography adapted to the internet) have been understood as two distinct approaches. By conducting a netnography-based content analysis of all contest output, an understanding of consumers' needs and preferences underlying the submitted ideas was gained. In addition netnographic validation in independent online communities provided insights into the ideas' relevance for the general market as well as hints for further improvement.
Think Big and Connect to the Max: How PepsiCo (re)connected the Ruffles brand with Generation Y
Tom De Ruyck, Joeri Van den Bergh, Erkan Balkan, Anouk Willems and Annelies Verhaeghe, ESOMAR, Congress, Istanbul, September 2013
This paper describes a market research online community (MROC) project undertaken in Turkey by Ruffles, the potato chip brand owned by PepsiCo, in order to develop a campaign that targeted generation Y.
This paper describes a market research online community (MROC) project undertaken in Turkey by Ruffles, the potato chip brand owned by PepsiCo, in order to develop a campaign that targeted generation Y. The six week long MROC provided a hub for dialogue between a sample of generation Y consumers, the Ruffles brand team and the advertising agency. This approach allowed the brand to generate insights for product development and campaigns, and then pre-test activation platforms and campaign ideas. The project demonstrated the value of qualitative research in generating insights and ideas.
Inspirational customers dialogues: The journey behind the global evaluation of the 2013 IKEA catalogue
Frederic Gennart and Tom De Ruyck, ESOMAR, 3D Digital Dimensions, Boston, June 2013
This paper demonstrates how IKEA, the world's largest furniture retailer, evaluated the 2013 edition of its catalogue through Market Research Online Communities (MROCs) in Germany, Italy, Poland, US and China.
This paper demonstrates how IKEA, the world's largest furniture retailer, evaluated the 2013 edition of its catalogue through Market Research Online Communities (MROCs) in Germany, Italy, Poland, US and China. The annual catalogue is IKEA's main communication channel globally and IKEA needed to address a key marketing challenge global brands are confronted with: how to ensure that global communication efforts stay locally relevant. The paper also shows what's next for MROCs and shares best practices in moving an existing qualitative project online, creating internal buy-in for emerging methods, engaging internal audiences with the results, reactivating a MROC and using a MROC as the backbone while fusing it with other qualitative, quantitative and observational research techniques.
AUTO BILD market barometer connectivity: The connected automobile is gaining momentum
Thomas Schindlbeck, Nicolas Loose and Clarissa Moughrabi, ESOMAR, Automotive Research Forum, Wolfsburg, May 2013
This report presents findings from the AUTO BILD market barometer, a representative, annual study from Europe's biggest car magazine, which in 2012 focused on automotive "connectivity".
This report presents findings from the AUTO BILD market barometer, a representative, annual study from Europe's biggest car magazine, which in 2012 focused on automotive "connectivity". Connectivity is being applied in three areas of the automotive industry: smart services for cars; creating efficiency and new business models; and meeting new consumer and societal demands. The research showed that few car buyers are familiar with the concept of connectivity, even though car manufacturers are putting great importance on it. However, respondents were more familiar with individual "smart" features that are available in cars, even if they did not associate them with the concept of connectivity. Other areas covered by the survey include openness to the connected car concept, the views specific to buyers of new cars with high purchase intention, price sensitivity and the expectations of the manufacturer. When considering the consumer groups that need to be won over to connectivity benefits, the article focuses on two segments: "established mid-agers" and "young urbans".
24/7 Diginography: Reality ethnography to decode the context sensitivity of colour among Asian countries
Dangjaithawin Anantachai, Kanita Tungworapojwitan and Rosesanant Punithipandku, ESOMAR, Asia Pacific, Ho Chi Minh City, April 2013
This paper reports on a study that decoded the different cultural and generational meanings of colour in China, Japan, Thailand and Vietnam, in order to provide brands with a better understanding of the impact and implications of their colour choices.
This paper reports on a study that decoded the different cultural and generational meanings of colour in China, Japan, Thailand and Vietnam, in order to provide brands with a better understanding of the impact and implications of their colour choices. The research is based on findings from a market research online community of "nowsumers", whose close connection to digital and mobile technology enables the collection of constant ethnographic data ("24/7 diginography"). The paper includes an investigation of aspects of these consumers' everyday lives, with emphasis on their non-spoken observations in relation to colour symbolism.
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