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Using the evidence: The benefits of passive data collection and e-memory for qualitative research
Robert Cook, ESOMAR, Qualitative, Valencia, November 2013
This paper describes how advances in research and technology are allowing a deeper and more comprehensive understanding of consumer behaviour.
This paper describes how advances in research and technology are allowing a deeper and more comprehensive understanding of consumer behaviour. Traditional interviewing is heavily reliant on recall and reporting accuracy by the subject. New technology such as wearable lifelogging camera technology allows ethnographic information to be captured passively and over long periods of time. This method captures a more accurate record of behaviour and helps to generate insights for future innovation. An example of how these developments in research were used to analyse how people use their smartphones in various situations is explained.
Using GPS Analytics and In-the-Moment Mobile: Surveys for insight into 2012 holiday shopping behaviour
Thaddeus R. F. Fulford-Jones and Eric H. Weiss, ESOMAR, Congress, Istanbul, September 2013
This paper discusses the lessons learned by Locately, the consumer location analytics company, from a project to understand shopper journeys.
This paper discusses the lessons learned by Locately, the consumer location analytics company, from a project to understand shopper journeys. GPS technology allows companies to mine data on shoppers' location and journeys, and trigger mobile surveys for shoppers when they enter a store. However, this technology creates concerns around privacy and the correct way to invite participation. This paper examines how visit-triggered in-store mobile surveys allowed Locately to evaluate the impact of marketing activations.
The Sound of Big Data: Understanding a day in the life of a sound listener
Nadines Guhlich, Rey Farhan and Alistair Hill, ESOMAR, Congress, Istanbul, September 2013
This paper details research by SoundCloud, the audio distribution platform that sought to understand SoundCloud users' behaviour through mobile research.
This paper details research by SoundCloud, the audio distribution platform that sought to understand SoundCloud users' behaviour through mobile research. SoundCloud has a vast amount of data regarding usage of its platform, but wanted to understand offline behaviour and how this interacts with the platform. Research participants completed time diaries through their mobile phones and the information they provided was combined with data on their usage of the platform. This approach has the advantage of more accurately recording what respondents are doing as they tend to have their mobile phones with them at all times and are able to record their activities immediately. Combining Big Data, consumer research methodology and mobile device data gathering allowed SoundCloud to gain an holistic understanding of consumers, including different usage behaviours at different times of day and weekends, what motivated people to listen, and why they shared music online.
Measuring Up: Impact of mobile and segmentation on respondent behaviour
Aaron Jue and Kristin Luck, ESOMAR, Congress, Istanbul, September 2013
This paper discusses the supposed decline in survey respondents' attention span by examining the results of a study on respondents who access online surveys from mobile devices.
This paper discusses the supposed decline in survey respondents' attention span by examining the results of a study on respondents who access online surveys from mobile devices. The study used data from surveys conducted by ecommerce companies and only used surveys which were designed for online use but taken on mobile, to create a mobile survey behaviour baseline. The types of surveys examined included both short and complex surveys, and long surveys that could be segmented. Initial results suggested that this area was quickly developing, and so results were updated six months after the initial findings. The paper uses the latest results to analyse the best ways to reach respondents.
A 4-Dimensional View of the Digitally Engaged Consumer: Creating a single-source methodology to harness insights of today's 'new' consumer
Maria Domoslawska and Heather Dougherty, ESOMAR, Congress, Istanbul, September 2013
This paper discusses research into consumer engagement with brands across different technology platforms.
This paper discusses research into consumer engagement with brands across different technology platforms. It explains how a single-source methodology was developed to allow advertisers to understand the behaviour and purchasing intent of digitally engaged consumers, finding that there is a discrepancy between what consumers says they do online, and what they actually do. Understanding the in-depth segmentation of consumers is important as they now expect a personalised brand message across platforms.
Multimode, Global Scale Usage: Understanding respondent scale usage across borders and devices
Melanie Courtright, Kartik Pashupati, Annie Pettit and Roddy Knowles, ESOMAR, Best Methodological Paper Award, Congress, Istanbul, September 2013
This paper discusses survey response styles, considering the personal characteristics - such as gender, age and nationality - which create response style and the difference between response style in online, telephone and other surveys.
This paper discusses survey response styles, considering the personal characteristics - such as gender, age and nationality - which create response style and the difference between response style in online, telephone and other surveys. Response style is a person's tendency to systematically respond to questionnaire items regardless of content, e.g. by giving extreme or mid-point responses on a scale. The impact of dropping or retaining the neutral point on scales is examined and the reliability of different measurement scales compared. Amongst the findings, the research showed that men are more likely to use the negative side of the scale, while women are most likely to use the extreme positive side. Guidelines for designing global online and mobile surveys which take response style into account are developed.
The use of new technologies on the British Birth Cohort Studies
Lisa Calderwood, International Journal of Market Research, Vol. 55, No. 4, 2013, pp. 590-595
This paper is drawn from the 2012 Social Research Association annual conference, and covers how new technologies are being used on the British Birth Cohort Studies.
This paper is drawn from the 2012 Social Research Association annual conference, and covers how new technologies are being used on the British Birth Cohort Studies. It looks at the the experience of using the web for data collection, and of using social media for tracing in previous studies and the plans for using the web, mobile technology and social media for data collection and participant engagement on the Millennium Cohort Study.
Mobilizing your branded panel: Panel data quality during the smartphone transition
Joseph Blechman, Denise Brien, Jeff Vidler and Michelle Darcy, ESOMAR, 3D Digital Dimensions, Boston, June 2013
AOL, the internet service provider, describes its proprietary consumer panel in the US, AOL Listens, which uses panel surveys for research purposes.
AOL, the internet service provider, describes its proprietary consumer panel in the US, AOL Listens, which uses panel surveys for research purposes. This paper tests and evaluates the fundamental differences, advantages and trade-offs between desktop- and/or laptop-based survey responses and data collected via smartphones within AOL's online panels. Data quality, panelist engagement and visual design are analysed and advice is offered to panel managers when adding smartphones as a medium to survey data collection.
Inspirational customers dialogues: The journey behind the global evaluation of the 2013 IKEA catalogue
Frederic Gennart and Tom De Ruyck, ESOMAR, 3D Digital Dimensions, Boston, June 2013
This paper demonstrates how IKEA, the world's largest furniture retailer, evaluated the 2013 edition of its catalogue through Market Research Online Communities (MROCs) in Germany, Italy, Poland, US and China.
This paper demonstrates how IKEA, the world's largest furniture retailer, evaluated the 2013 edition of its catalogue through Market Research Online Communities (MROCs) in Germany, Italy, Poland, US and China. The annual catalogue is IKEA's main communication channel globally and IKEA needed to address a key marketing challenge global brands are confronted with: how to ensure that global communication efforts stay locally relevant. The paper also shows what's next for MROCs and shares best practices in moving an existing qualitative project online, creating internal buy-in for emerging methods, engaging internal audiences with the results, reactivating a MROC and using a MROC as the backbone while fusing it with other qualitative, quantitative and observational research techniques.
Increase Return on Marketing Investments by Measuring the Previously Unmeasurable
Stephanie Bauer Marshall, ARF Experiential Learning, Audience Measurement 8.0, 2013
This paper looks at how Precision Market Insights from Verizon (Precision) can aid measurement of the actions and responses of mobile device users in the US.
This paper looks at how Precision Market Insights from Verizon (Precision) can aid measurement of the actions and responses of mobile device users in the US. It can be used in out-of-home media campaigns, event sponsorships, mobile sites and apps, and event attendance. Measurable elements include the demographic, psychographic and geographic trends the audience exhibits, the physical locations they visit and how target audiences respond after being exposed to a specific out-of-home campaign or message. The paper includes case studies from The Phoenix Suns, an NBA league basketball team, the 2013 Men's College Basketball Tournament in the USA and a Home & Garden Show out-of-home advertising campaign.
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