Australians' Complaints Mount Over Internet Services

08 November 2007

CANBERRA: The ongoing saga of Australia's poor online access has led to a significant increase in the complaints arriving at the offices of the Telecommunications Industry Ombudsman.

Watchdog Deirdre O'Donnell has revealed that complaints during the 2006/2007 financial year were up overall by 16.9%. Internet complaints rose by 109%, with most being about billing and payments, unauthorised direct debits and faults.

Phone landline complaints in relation to privacy issues were significantly down, after the introduction of the Do Not Call Register.

Data sourced from Sydney Morning Herald; additional content by WARC staff