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1.
FORUM - How to use Facebook in your market research
Jordi Casteleyn, André Mottart and Kris Rutten, International Journal of Market Research, Vol. 51, Issue 4, 2009, pp.439-447
Although social networking sites such as Facebook are increasingly being regarded as an interesting source of information, there are no specific techniques that adequately address the specific nature ...
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2.
A critical comparison of offline focus groups, online focus groups and e-Delphi
Elisabeth Brüggen and Pieter Willems, International Journal of Market Research, Vol. 51, Issue 3, 2009, pp.363-381
The boom in online marketing research represents one of the fastest-growing segments of the research industry. Although the design and quality of online surveys has received widespread attention, litt
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3.
Citizen Journalism and Market Research: What Participatory Journalism Can Teach the Research Industry
Amrita Sood and Krishan Lathigra, Market Research Society, Annual Conference, 2009
The article discusses the rise of 'citizen journalism', and posits that market researchers are like journalists in that their job is to uncover and understand the truth by listening and asking questio
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4.
Making the News
Jason Vir, Dr Isabella Simpson and Kerry Brown, Market Research Society, Annual Conference, 2009
The article describes how a longitudinal online qualitative research study was used to investigate how people respond to delivery of the news. The starting point was a series of questions concerning t
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5.
Real-Time Global Research - A Qual Revolution
Jamie Hamilton and Paul Dixon, Market Research Society, Annual Conference, 2009
The article argues that that, although the function of e-groups remains roughly the same as their offline counterparts, a number of small evolutions at a technical level have produced a revolutionary
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6.
Conference notes - Webnography: its evolution and implications for market research
Anjali Puri, International Journal of Market Research, Vol. 51, Issue 2, 2009, pp.273-275
This paper summarises the presentation by Anjali Puri on "Webnography: its evolution and implications for market research" given at the IJMR Research Methods Forum: ‘Methods Matter: Intervie ...
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7.
Online audio group discussions: a comparison with face-to-face methods
Colin C. Cheng, Dennis Krumwiede and Chwen Sheu, International Journal of Market Research, Vol. 51, Issue 2, 2009, pp.219-241
The performance of online focus groups has been extensively documented, but the extant research primarily emphasised the online typing method. In contrast, other potential methods have received little ...
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8.
Netnography research - community insights in the cosmetic industry
Michael Bartl , Steffen Hück and Stephan Ruppert, ESOMAR, Consumer Insights, Dubai, February 2009
The article describes 'Netnography', an innovative research approach to extract and use online community dialogue for research and innovation purposes. It has four main aspects or research: qualitativ
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9.
The future is hybrid: Exploring how qualitative techniques can work in the online world
Chris Forrest, ESOMAR, Qualitative Research, Istanbul, November 2008
Discusses how qualitative research technologies can be more effectively used online. The real opportunity seems to be, not online versions of existing qualitative techniques, but qualitative versions
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10.
Together we build the future: Getting intimate with consumers via online communities
Tom De Ruyck, Niels Schillewaert and Jo Caudron, ESOMAR, Qualitative Research, Istanbul, November 2008
The articles discusses how research can use Web 2.0 and online communities. Benefits include convenient and efficient way to engage with consumers, honest response are gathered and deep findings are g
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11.
Me myself and I: Studying youngsters identity by combining visual ethnography & nethnography
Annelies Verhaeghe, Joeri Van den Bergh and Veerle Colin, ESOMAR, Qualitative Research, Istanbul, November 2008
The article describes a new approach to studying young people by ethnography. A full range of ethnographic methods was used to get a fully rounded picture, including user-generated ethnography and net
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12.
Researching a confessional society
David Beer, International Journal of Market Research, Vol. 50, No. 5, 2008, pp.619-629
It would seem that Web 2.0 is increasingly being seen as providing researchers with a range of new possibilities and opportunities. This paper takes a critical look at the use of Web 2.0 as a research ...
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13.
Forum - Participation cycles and emergent cultures in an online community
Tom Ewing, International Journal of Market Research, Vol. 50, No. 5, 2008, pp.575-590
This paper is a case study of a successful web community, I Love Music, from its inception in 2000 through to 2005, when the author stopped running it. While I Love Music and the extended community it ...
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14.
The qualitative fingerprint! Consumer-focused innovations through online-co-creation
Andera Gadeib, ESOMAR, Innovate! Conference, Copenhagen, June 2008
This presentation discusses how to use Web 2.0 techniques to 'co-create' new products with consumers, rather than developing a product for them. Such an approach needs to focus on the early stages NPD ...
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15.
Unlocking the real potential of web-based market research
Brendan Light and Martin Oxley, Admap, May 2008, Issue 494, pp.24-26
The market research industry has failed to exploit the opportunities provided by the internet; they use it simply to repeat offline research methods faster and cheaper. Online surveys look the same as ...
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16.
Brazil breaks barriers - innovating by using Second Life
Timothy Bohling and Jussara Unis, ESOMAR, Latin American Conference, Mexico City, May 2008
As one of the fastest growing subsidiaries worldwide, IBM Brazil has more than doubled its workforce size in the last couple of years to 13,000 employees, distributed in over ten locations. In an effo ...
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17.
Cyber quali - perspectives for Latin America
Diva Maria Tammaro de Oliveira, ESOMAR, Latin American Conference, Mexico City, May 2008
With the advance of globalization and the new demands imposed by the reality of the 21st century, the search for new routes for the development of market research has become imperative, and the opport ...
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18.
Confessions of a moderator: how web communities fail and how marketers can stop that happening
Tom Ewing, Market Research Society, Annual Conference, 2008
This paper, by Tom Ewing of Research International, discusses the core elements of successful web communities. It is based on his experience of running the I Love Music forum, and offers a variety of ...
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19.
More than the Words: Using Stance-Shift Analysis to Identify Crucial Opinions and Attitudes in Online Focus Groups
Peyton R. Mason and Boyd H. Davis, Journal of Advertising Research, Vol. 47, No. 4, Dec 2007, pp.496-506
Advertisers, marketers, and researchers all wrestle with finding the personal human presence in text-based online communication. Social features are present, if subtle. Users of online research must w ...
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20.
Digital consumer connections: an alternative to direct consumer contact
Barbara du Perron and Anja Kischkat, ESOMAR, Qualitative Research, Paris, November 2007
Online communities offer many opportunities to involve consumers in the daily business of marketers, and to use them as a source of inspiration instead of evaluation. This paper presents a case study ...
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21.
Joining the fourth dimension: an interactive online journey with consumers and clients
Andera Gadeib and Catherine Genter, ESOMAR, Qualitative Research, Paris, November 2007
Consumer insights are the most important features associated with effective product development. Qualitative research methods are well suited to understand the consumer, most importantly in terms of t ...
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22.
The virtual home visit: identifying people insights in the virtual world
Nicole Reinhold and Karma Lendup Bhutiaia, ESOMAR, Qualitative Research, Paris, November 2007
This paper describes a newly-developed research method for exploring the behavior, values and needs of people in the virtual environment. It discusses the research methodology for this technique and p ...
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23.
Listening instead of asking: how blogs provide a new way to better understand market trends
François Laurent and Alain Beauvieux, ESOMAR, Qualitative Research, Paris, November 2007
Around 70 million blogs have been created worldwide, with around nine million currently running in France. Blogs offer an extraordinary new field of investigation, as millions of instances of electron ...
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24.
Why do some online communities work? Revealing the secrets with social and cognitive psychology
Jamie Hamilton, Lee Eyre, Misia Tramp, Marco Vriens and Lisa Galarneau, ESOMAR, Qualitative Research, Paris, November 2007
Online research communities have been generating quite a lot of buzz recently, with many companies creating online communities for customer research around their new products. This paper presents the ...
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25.
Customer-driven innovation
Laura Morris, Admap, September 2007, Issue 486, pp.32-34
Laura Morris, an account director at Nunwood, explains open innovation, the concept of inviting customers inside organisations to act as co-developers of exciting new products and services (online and ...
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26.
Innovation, with a little help from my friends
Magnus Willis, Admap, September 2007, Issue 486, pp.26-28
In this article, Magnus Willis, founding partner of Sparkler, contends that we are currently in a third marketing age - the age of consumer collaboration - which has a particular relevance for brand i ...
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27.
Innovation: getting to the heart of the consumer
Michael Waite, Admap, September 2007, Issue 486, pp.23-25
In this article, Michael White, Vice President, Panels and Communities at MarketTools, argues that traditional methods of developing new products will not come up with the break-through innovations th ...
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28.
Web 2.0 and panels - the shift from lectures to conversations
Mike Cooke and Nick Buckley, ESOMAR, Panel Research, Barcelona, November 2006
Web 2.0 refers to the new generation of tools and services on the web which allow private individuals to publish and collaborate in ways previously available only to corporations with serious budgets, ...
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29.
Web mining - hotel brands, loyalty programmes and the frequent traveller
Tom Anderson and Jesse Chen, ESOMAR, Leisure Conference, Rome, November 2006
This paper illustrates how new technologies such as text and data mining can be used to process and analyze text data on a scale not previously possible. The paper investigates the types of informatio ...
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30.
Blog mining - quantifying qualitative research
Pravin Shekar, ESOMAR, Leisure Conference, Rome, November 2006
This paper provides an overview of blogging/online-reviews and and how this experience can be captured, measured, evaluated and acted upon by Leisure firms and Market Researchers. An overview of the t ...
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