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1.
Grasping the moment of truth: ethnographic insights for automotive NPD
Christoph Palmer and Sigrid Schmid, ESOMAR, Automotive Conference, Lausanne, March 2008
Classic automotive market research today is still very technology-oriented and product-driven. This typically becomes apparent in study designs which are rather detached from reality and everyday life ...
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11 times
2.
Fast moving consumer and OTC products: zoom on marketing effectiveness
Erk Maassen, Robert Buckeldee and Clémentine Fischer, ESOMAR, Healthcare Conference, Rome, February 2008
Consumers shop differently for OTC products than for their groceries. Advertising effectiveness, the relevance of shelf-based awareness, consumer 'buzz' and the role of the professional are key influe ...
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3.
New trends in innovation and customer relationship management: a challenge for market researchers
Stan Maklan, Simon Knox and Lynette Ryals, International Journal of Market Research, Vol. 50, No. 2, 2008, pp.221-240
For decades, one of the key roles of market research has been to help companies forecast customer acceptance of innovation and of changes to the marketing mix (the 4Ps). However, traditional market re ...
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4.
Back on track: a fresh direction for the Rexona brand
Jaroslav Cír, John Pawle and Simon Patterson, ESOMAR, Annual Congress, Berlin, September 2007
This paper describes how Rexona (a Unilever brand) had lost its way in France, and how research created a new category language to show the way back to growth. A fusion of different approaches was use ...
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5.
Dancing with inspiration: a multi-disciplinary approach to get closer to consumers
Elisabeth Vorwerk, Natascha Haehling von Lanzenauer and Claudia Antoni, ESOMAR, Annual Congress, Berlin, September 2007
The brand challenge goes beyond identifying motivations and needs. What inspires a 'shared moment' that links a consumer with a brand? The analogy is with dancing - how do consumer and brand come to b ...
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6.
Racing past the barriers: the success of the Apache motorcycle in India
Poonam Kumar and Prasad Narsimhan, ESOMAR, Annual Congress, Berlin, September 2007
With the help of innovative research, TVS, a leading two-wheeler company in India, moved beyond the conventional path of functional, technical and design superiority to build a deeper connection with ...
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7.
Customer-driven innovation
Laura Morris, Admap, September 2007, Issue 486, pp.32-34
Laura Morris, an account director at Nunwood, explains open innovation, the concept of inviting customers inside organisations to act as co-developers of exciting new products and services (online and ...
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259 times
8.
Innovation, with a little help from my friends
Magnus Willis, Admap, September 2007, Issue 486, pp.26-28
In this article, Magnus Willis, founding partner of Sparkler, contends that we are currently in a third marketing age - the age of consumer collaboration - which has a particular relevance for brand i ...
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9.
Innovation: getting to the heart of the consumer
Michael Waite, Admap, September 2007, Issue 486, pp.23-25
In this article, Michael White, Vice President, Panels and Communities at MarketTools, argues that traditional methods of developing new products will not come up with the break-through innovations th ...
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10.
New! New! New! Making innovation work
Roderick White, Admap, September 2007, Issue 486, pp.21-22
In this introduction to Admap's report on innovation and creativity, Roderick White looks at why so many new products fail (80% according to most analysts). This is partly through inaccurate descripti ...
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11.
Vodafone: adopting a system for managing new ideas
Jonathan Turner, Market Leader, Autumn 2007, Issue 38, pp.38-42
This Marketing Society award-winning case study describes the systems used by the Vodafone Group for global new product development and competitive differentiation. It is a custom-tailored, highly dia ...
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12.
Create a Culture of Insights
Eric Leininger, The Advertiser, April 2007, pp.56
This article discusses how to create a company environment in which insights and analytics truly nourish the organisation's growth potential. Three best practice questions are discussed: what work are ...
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13.
Engaging the new consumer
Lee Ryan and Mark Leong, ESOMAR, Asia Pacific Conference, Kuala Lumpur, March 2007
With new consumerism and new technology, Engagement Marketing is changing the way brands connect with consumers. Marketers in Asia will increasingly need to provide mechanisms where consumers can inte ...
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14.
Consumers at the heart of Innovation: different shades of a new spectrum
Raymond Crook, Sunanda Brahma and Helen Wing, ESOMAR, Asia Pacific Conference, Kuala Lumpur, March 2007
Consumers should be at the heart of client innovation initiatives. This paper provides brand owners with a fresh perspective when thinking about how to involve consumers in processes linked to innovat ...
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15.
The new buzz of 'open innovation networks'
Laurence Knight, Admap, March 2007, Issue 481, pp.42-44
Lawrence Knight, principal and founder of fletcher-knight - discusses the role of 'open networks' on the web for generating new ideas and new ways of doing things. He argues that the benefits are alre ...
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56 times
16.
Predictive markets: is the crowd consistently wise?
John Kearon, Market Research Society, Annual Conference, 2007
Predictive Markets puts forward the challenging assertion is that crowds make better decisions than experts, when they are diverse, independent and faithfully aggregated, meaning a crowd of people ope ...
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48 times
17.
Devising the shopping experience, rooted in retail innovation - the Filocolore case
Lluís Martínez-Ribes, ESOMAR, Retail Conference, Valencia, February 2007
This paper presents the sequential process followed to give birth to the retail formula, its strategy and its key elements, through the Filocolore case, a recent example of innovation in fashion retai ...
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133 times
18.
Optimal assortment and planogram development - research in category management
Ian Addie, ESOMAR, Retail Conference, Valencia, February 2007
Adopting a reach optimising approach to category assortment development presents significant advantages over a simplistic volume based solution. In evaluating category reach, however, we must take int ...
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19.
If it's not better, it's not innovation
Luc Rens, Elaine Du and Gilbert Lee, Admap, Marketing in China Supplement, February 2007, pp.26-29
This article discusses how to innovate for the Chinese market so as to appeal to Chinese women aged 15-45. Simple improvements which help to make life better and simplify the work-family balance are w ...
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20.
Case study: success in the deodorant category
Gary Grossman, Admap, December 2006, Issue 478, pp.38-39
Gary Grossman, president of Innovation and Development Inc., discusses product and packaging innovation in the context of the US deodorant market and the development of Gillette Clear Gel. He describe ...
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21.
Finding new opportunities - satellite positioning accuracy for location based services
José M. Delgado and José L. Melero, ESOMAR, Telecoms Conference, Barcelona, November 2006
Mobile phones with integrated GPS, or access to it through Bluetooth technology, enables mobile value-added service companies to provide new and better services based on accurate knowledge of the clie ...
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22.
Innovation in cruise ship entertainment - the COSTA CROCIERE case study
Emiliano Romano and Marco Ottaviani, ESOMAR, Leisure Conference, Rome, November 2006
This paper describes the process of qualitative research developed for Costa Crociere in order to help the company renew its evening entertainment services on board a cruise liner operating in the Med ...
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14 times
23.
A new constellation is emerging: the sign of confidence
Ann Margreth Hellberg and Christina Sterner, ESOMAR, Qualitative Research, Athens, October 2006
This paper addresses the importance of a corporate brand identity, the importance of market research, and how results were implemented and made use of within the company. The paper shares the process ...
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24.
The complex customer: applying qualitative methods in automotive NPD
Michael Francesco Alioto and Deana Gillespie, ESOMAR, Qualitative Research, Athens, October 2006
This paper illustrates how one Asian automotive manufacturer applied an innovative qualitative research approach utilizing several methods from a number of disciplines across multiple dimensions to ga ...
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147 times
25.
People research for experience design
Slava Kozlov, Lucile Rameckers and Paul Schots, ESOMAR, Qualitative Research, Athens, October 2006
This paper is based on Philips Design's 'Research through Design' program, intended to develop business options with high potential value and in timely manner. The paper outlines an approach to assess ...
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23 times
26.
Greenhousing with caring consumers
Karina Meyer and Rony Rodrigues, ESOMAR, Qualitative Research, Athens, October 2006
This paper brings a new and interesting view of how to explore innovative ideas in early stages with consumers, making them powerful and even more relevant and avoiding future project fails. This meth ...
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27.
From inspiration to the shopping cart: qualitative at the heart of NPD
Anjali Puri and Shashikala Raj, ESOMAR, Qualitative Research, Athens, October 2006
Against a backdrop of today’s saturated marketing environment, Puri and Raj describe launching new products in India. The success of Aruba rum rested on ‘unearthing the insight’ that hidden in the pe ...
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28.
Pop art project: mobile phone design in Latin America
Andréa Lima, Paula Luz and Richardson Nelson, ESOMAR, Qualitative Research, Athens, October 2006
This paper explores Argentinean, Brazilian, Mexican and Venezuelan urban societies through an ethnographic approach. It elucidates their relative position towards the technological evolution process a ...
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61 times
29.
The basics of design for emotion
Pieter Desmet, ESOMAR, Annual Congress, London, September 2006
Products function in a world inhabited by people, and not a single product operates without interaction (either directly or indirectly) with a human. Emotions are typically human, and our emotional ex ...
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53 times
30.
People insights at the fuzzy front of innovation
Lucile Rameckers and Stefanie Un, ESOMAR, Annual Congress, London, September 2006
For humancentric innovation, it is important to understand people in their everyday life context and anticipate this in developing and creating solutions. Therefore, it is necessary to involve people ...
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