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Profile
1.
Company Profile: Royal Bank of Scotland (UK)
Company Profile in association with Adbrands, July 2008
This Company Profile provides key details and analysis of Royal Bank of Scotland, including its latest activities, market position, financial performance, Brands, structure and history, together with ...

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Read: 53 times
Paper
2.
From holistic marketing to holistic customers
Roger Donbavand and Maryan Broadbent, ESOMAR, CRM Conference, Prague, March 2002, pp.13-26
This paper shows how two quite disparate banks in culture and outlook -Natwest Bank and the Royal Bank of Scotland - came together and evolved a comprehensive CRM strategy. In doing so it will demonst ...

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Read: 25 times
Paper
3.
Customer relationship management - is it really achievable?
Roger Donbavand and Maryan Broadbent, Market Research Society, Annual Conference, 2001
Discusses the practical problems of Customer Relationship Management (CRM) in the context of a bank. Research described was a way of `listening to' customers and potential customers, eliciting what th ...

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Read: 55 times
Award-winning case study
4.
Bank of Scotland (mortgage)
Ian Grant, Institute of Practitioners in Advertising, Scottish IPA Effectiveness Awards, 1999
The objectives of the campaign were to promote awareness of the Special Edition mortgage and generate rapid enquiries through the Bank's branch network. To use the promotion of Special Edition as a sp ...

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Read: 26 times
Award-winning case study
5.
Bank of Scotland (Car Loans)
Ian Grant, Institute of Practitioners in Advertising, Scottish IPA Effectiveness Awards, 1999
In February 1998 the Bank of Scotland relaunched their personal car loan product rebranded as 'The Car Purchase Plan'. The product featured competitive but not outstanding interests rates, in the fac ...

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Read: 22 times
Case Study
6.
The Play
April Blacklock and Chris Gordon, Direct marketing Association (US), ECHO Awards, 1997
This 1997 DMA ECHO entry was created by WWAV Rapp Collins Scotland for the Royal Bank of Scotland. The objective of this direct mail campaign was to prepare the target audience, stockbrokers and deale ...

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Read: 4 times
Case Study
7.
Graduate Mailing
Fiona Blackwell and Noreen O'Donnell, Direct marketing Association (US), ECHO Awards, 1996
This 1996 DMA ECHO entry was created by Navigator Responsive Advertising for the Royal Bank of Scotland (RBOS). Direct mail was used to target current student account holders

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Read: 1 times
Case Study
8.
The Royal Bank of Scotland's 'Twins' Campaign
Richard Madden and April Blacklock, Direct marketing Association (US), ECHO Awards, 1996
This 1996 DMA ECHO Leader award winning campaign was created by GGT Direct Advertising for Royal Bank of Scotland (RBS). RBS won market share within the family doctor sector by offering a very competi ...

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Read: 3 times
Case Study
9.
Immune to Advertising? Royal Bank of Scotland
Drusilla Gabbott, Institute of Practitioners in Advertising, IPA Effectiveness Awards, 1992
1990 campaign to move the Royal Bank of Scotland onto the consideration list of business customers at the 'mid-corporate' level (small-medium sized businesses), so that they would be thought of if the ...

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Read: 24 times
Case Study
10.
Cashline - Straight to the Money
Bill Gourlay, Institute of Practitioners in Advertising, IPA Effectiveness Awards, 1982
Campaign to demonstrate the benefits of the Royal Bank of Scotland's Cashline service, for current and deposit accounts, launched originally in 1977, and to transfer as many account holders as possibl ...

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Read: 8 times


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