NIPO Software

About the company
NIPO Software is a global software vendor specialising in the market research industry. We provide industrial software for all aspects of market research. This encompasses questionnaire design, data collection, tabulation, overviews of fieldwork progress and advanced data analysis. This functionality enables our clients to implement surveys for, for example, customer and employee satisfaction using CAWI, CATI, CAPI, CASI, or a mixture of these channels. Being owned by the leading market research institute in the Netherlands, TNS NIPO, our survey software is used in-house and marketed to third parties.

Licensing the NIPO Fieldwork System
Collecting data online has become very easy with the NIPO Fieldwork System for Web Interviewing. The NIPO Fieldwork System integrates CAWI and CATI into one powerful instrument. This new instrument allows both administered and self-completion surveys to be conducted across multiple channels.

Hosting your survey with NIPO Software
As well as providing organisations with complete software solutions, NIPO Software also supplies hosting facilities. Through a special fieldwork department your surveys will run on the NIPO Software infrastructure from our servers located in Amsterdam. You can design your own questionnaires or, alternatively, NIPO Software can do this job for you as well.

Other services
We frequently receive requests for (temporary) programming or coding capacity. This prompted the set-up of a new department to focus on scripting questionnaires, coding of open answers and creating table reports. If your company is currently in need of extra hands, do not hesitate to contact us.

Distinctive features
NIPO Software originated from the first market research institute in the world to create its own software for data collection and analysis. The constant, close cooperation between computer experts and researchers has led to the development of highly practical and complete survey software solutions. Since 1986 NIPO Software has been offering proven technology.

Track record
1970: First system NIPO DIANA (data analysis)
1979: The creation of the NIPO CATI system
1986: The NIPO CAPI system was launched
2000: The first CAWI version was released
2000: NIPO CATI@Home (interviewers working from home)
2004: Introduction of Switch Mode

Coverage
Today, NIPO Software is used by more than 200 customers worldwide. We have clients in Europe, Asia, North America, South America and Africa. Among our customers are market research companies, call centres, MR endusers, universities and government organisations.

Major research elements supported

Questionnaire design
Sampling frameworks
Real-time analysis
Graphing/tabulation
Multi-language/languages supported
Range of analysis tools		DIANA, Conjana, DPS
Security
Offline methods		CATI, CAPI, CASI
Ability for clients to access/manipulate data online

Special techniques/branded offerings

• Support of all character sets (for example, Chinese, Japanese, Korean, Arabic, Hebrew)
• Language switching during the interview
• Integration with web pages
• Complete graphical control on layout
• No practical limitations to questionnaire length, question texts and answer codes
• Extensive routing, data validation and consistency checking
• Complex logic and calculations
• Rotations, randomisations and inversions of questions and answers
• Conjoint measurement and analysis
• Dynamic question and answer texts
• Data processing and reformatting during the interview
• Updating and retrieving information in the sample database
• Automatic sample, quota and response management
• Easy access to database and ASCII format input and output files
• Integration with SPSS Dimensions, support of triple-s

Training and technical support

• NIPO Software offers various training courses, both standard training and tailored to the specific needs of the client. New clients usually start with the basic training and continue a couple of years later with some advanced training
• Installation of the software is completed in one day and is done free of charge (excluding travelling expenses)
• Manuals for licensed software packages
• NIPO Software Helpdesk services via telephone, fax or email
• At least one upgrade of the software and manuals annually
• User log-in for the NIPO Software Customers’ website

Typical projects
Size: both small- and large-scale projects
Scale: regional/national/international

Further information
NIPO Software is a member of ESOMAR.