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Ad-tracking Buyers' Guide
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Hall & Partners Europe

www.hall-and-partners.co.uk



Tracking philosophy
Our philosophy has been based on two principles:

  1. different advertising works in different ways
  2. brand response is more important than communications response.

    However two further principles have become equally important:

  3. different communications disciplines work in different ways
  4. dialogue is replacing monologue.


While the first two principles are now universally accepted as the basis of good brand tracking, increasingly our focus at Hall & Partners has been on understanding how brands use the whole spectrum of marketing disciplines to strengthen the brand relationship.

While we believe that building stronger brand relationships lies at the heart of all marketing communication strategies, we likewise believe that all communications disciplines work in particular, individual ways, so we can identify precisely how PR, DM, sponsorship, brand entertainment and so on make their contributions, rather than assume they all work like advertising (let alone work by creating awareness).

Our conversations with leading agencies have also helped us crystallise how the communications environment is changing. Digital is at the heart of much of the change and has in large part enabled what we call a move from monologue to dialogue. Brands are increasingly inviting today’s empowered consumer to explore, participate, play with and to share their brand – rather than solely trying to shape attitudes through interruption (typically via the 30 second TV spot).

We also believe that every campaign is different in its execution, individually targeted in both creative and media terms, so every survey and every sample is, in consequence, individually tailored.

Some of the defining characteristics of our philosophy lie in what we do not believe. We do not believe ad awareness is a sufficient indicator of effectiveness (it tells you nothing about brand effect, nor about how the campaign worked). And we do not believe that it’s just about asking a set of questions, but rather about knowing what responses really mean, based on real expertise in marketing communications.


Distinctive features
Our trademark is ‘creative thinking with discipline’. The discipline comes from the intellectual rigour of using models to ensure we have diagnosed comprehensively and sensitively how a campaign is working.

This discipline extends to all marketing communications channels, so we have, uniquely, models and therefore measurement tools specific to PR, sponsorship, DM, design, brand entertainment, word of mouth, customer magazines, brand experience and culture engineering – the complete model of integrated communications. The creative thinking that enabled us to develop these models way ahead of our competitors flows through every member of the agency, which gives us a unique reputation for contributing challenging ideas with genuine enthusiasm for, and commitment to, building stronger brand relationships for the client brands on which we are proud to work.

We further benefit from a strong US presence with large, successful Hall & Partners agencies in New York, Los Angeles and Chicago, as well as an office in Paris.


Measures:
  • Brand commitment* (reflecting our philosophy that brand response is more important than ad response)
  • Brand diagnostics*
  • Campaign registrations* (includes ad awareness but tells you more)
  • Communications responses reflecting persuasion, involvement and salience models*
(* indicates key measure)


MediaTrackSpecialise
 
TV
 
Press
 
Radio
 
Cinema
 
Posters
 
Direct mail
 
Internet
 
Sponsorship
 
PR
 
Brand entertainment
 
Brand experience
 
Customer magazines
 
Word of mouth



Sample design and method
Syndicated/tailor-made for each client?
Client-specific service.

Sample size: target market.
Sampling method: random location quota sampling.
Survey method: face-to-face, telephone, internet, central locations, CAPI.


Modelling and analysis
Modelling: if required.

Analysis software: Memphis for data mining.


Frequency
Fieldwork: 4-weekly periods, depending on objectives.
Reporting: to suit client.
Data: to suit client.
Personal presentation: to suit client.


Experience
No. execs with tracking experience: 60
Hall & Partners Europe has been engaged in ad tracking for 15 years.


International service available:
yes, global with preferred partners tailored to specific jobs.


Other special features
  1. We have an approach to evaluating digital communications campaigns that can either stand alone or be incorporated into existing tracking studies.
  2. All our tracking links seamlessly with qualitative creative development research and copy-testing since these are based on the same philosophy.
  3. Hall & Partners Healthcare specialises in tracking pharmaceutical brands and campaigns (including DTC and sales aids).
   Hall & Partners Europe


Contact details
Jane Bloomfield

Hall & Partners Europe Ltd
82 Charing Cross Road,
London
WC2H 0BA

Tel + 44 (0)207 173 4600
Fax +44 (0)207 173 4601
Email
j.bloomfield@hall-and-partners.co.uk

www.hall-and-partners.co.uk









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