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Paper
31.
More, more, more - How respondents are demanding more and co-creating the research process
Fiona Blades, Rachel Brown, ESOMAR, Congress, Montreux, September 2009
This joint case study will be relevant to any marketer or researcher interested in how to increaseresearch value through more creative engagement of participants whilst simultaneously reducingresearch ...

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32.
Gaming 0.0 - A research game as an innovative 'offline' research tool
Jeroen Verbrugge, Abke Geels, Sylvie Verbiest, Arthur Fletcher, ESOMAR, Congress, Montreux, September 2009
This presentation addresses how FLEX/theINNOVATIONLAB and Blauw developed an innovative and smart board game, played by researchers, designers and consumers, to create a synergistic environment for id ...

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33.
Building citizen dialogue - New approaches for involving the citizen in policy making
Fiona Wood, Brian Parry, Jane Breeze, Tom Wormald, ESOMAR, Congress, Montreux, September 2009
This presentation addresses developments in citizen engagement practice from the perspective of the Central Office of Information (COI), the leading commissioner and delivery agent for public engageme ...

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34.
Are communities an answer to the economic recession?
Ray Poynter, ESOMAR, Congress, Montreux, September 2009
The fastest growing aspect of the Research 2.0 revolution is the use of online research communities. When these communities first burst on the scene, in 2006, the talk was all about collaboration, con ...

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35.
Looking under the hood of CSR - What consumers really think
Martin Oxley, Jeremy Pace, ESOMAR, Congress, Montreux, September 2009
Companies are investing in it, consumers demanding it, pundits applauding it . . . but what doesCorporate Social Responsibility (CSR) really mean – to consumers as opposed to shareholders? Does it enc ...

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36.
Integrating research in crisis management decision-making - The maple lead foods\' listeriosis crisis in Canada
Terry Flynn, Christian Bourque, ESOMAR, Congress, Montreux, September 2009
Over the last 24 months, three publicly traded, North American companies (Menu Foods, Matteland Maple Leaf Foods) have provided researchers and practitioners with ample evidence that themost valuable ...

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Paper
37.
Today is actually tomorrow! - A sustainable CSR case and the impact of research
Elvan Oktar, Fatma Çelenk, ESOMAR, Congress, Montreux, September 2009
CSR has become one of the important weapons of companies in increasing awareness, familiarity, favorability and reputation. Almost every company carries out a CSR activity but few measure its perceptu ...

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Paper
38.
On the edge or over the edge? - Using creative insight techniques within the healthcare sector
Heike Bäumlisberger, Rachel Medcalf, ESOMAR, Congress, Montreux, September 2009
This presentation addresses the somewhat conflicting developments in healthcare research overrecent years - a move toward ever more innovative, consumer-driven research approaches, and the increase in ...

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Paper
39.
Protection or participation? - Getting research ethics right for children in the digital age
Agnes Nairn, ESOMAR, Congress, Montreux, September 2009
Children’s economic influence is increasing, stimulating a rich youth research market. However,mounting criticism of the “commercialisation of childhood” has resulted in a plethora of (often conflicti ...

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40.
From social engineering to social networking - Privacy issues when conducting research in the web 2.0 world
David Stark, ESOMAR, Congress, Montreux, September 2009
Social engineering scams trading on the good names of reputable research organizations threaten to undermine the public’s participation in legitimate surveys. Major scams in several countries are dupi ...

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41.
Information à la carte - The need to select, prepare and present
Ineke van Meel, Jeroen Rietberg, ESOMAR, Congress, Montreux, September 2009
If market research must be more effectively used, especially in tough economic times, the challenge is not so much in the research process itself, but in the way the results are targeted at and presen ...

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42.
Managing knowledge, maximising returns - Revolutions in business information management
Luke Allen, Nigel Spencer, ESOMAR, Congress, Montreux, September 2009
This presentation addresses the utilisation of the latest knowledge management and web techniques to create BORIS (Bank Of Research and Insight Stuff) in conjunction with the research team within Aviv ...

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Paper
43.
Evaluating social mission projects in emerging & bottom of the pyramid markets - An innovative behaviour measurement methodology
Raghavan Srinivasan, Astiti Suhirman, Namita Mediratta, ESOMAR, Congress, Montreux, September 2009
This presentation details the behaviour measurement methodology developed for reliable evaluation of Unilever Oral Care Social Mission Project targeted at children. It details the application of the m ...

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Paper
44.
Could I just ask you a few questions as you have sex on this park bench…?
Joceline Jones, Anna Thomas, Rupal Mathur, ESOMAR, Congress, Montreux, September 2009
This presentation describes the approach and findings of a qualitative research study conductedin the United Kingdom on behalf of the Department of Health. In gathering data, the need forresearch agen ...

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45.
The longest day - Cultural differences in CSR
Tom De Ruyck, Niels Schillewaert, Annelies Verhaeghe, Micheal Friedman, ESOMAR, Congress, Montreux, September 2009
Corporate (social) responsibility is high on the agenda of almost every national and internationalcompany. But little is understood about what it does to a brand or how a brand should deal with it. Al ...

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46.
When consumption becomes political - Consumer empowerment and corporate socially responsible behaviour in times of economic crises
Fabián Echegaray, ESOMAR, Congress, Montreux, September 2009
This presentation addresses several significant questions: To what extent do consumers in emerging markets like Brazil and Argentina face the marketplace as a new voting arena to express identities an ...

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47.
Future fuels - Confronting consumer perceptions with market reality
Leslie Pascaud, Duncan Macleod, Isabelle Remond, ESOMAR, Congress, Montreux, September 2009
The presentation reviews the results of an 18 month research programme conducted for the Shell Future Fuels division beginning in August 2007 .The goal of the study was to better understand American a ...

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Paper
48.
Sustainability, higher margin opportunities & economic crises - Lessons from the global study of premium products
Marco Bevolo, Alex Gofman, Howard R. Moskowitz, ESOMAR, Congress, Montreux, September 2009
The recent economic downturn resulted in the rapid deterioration of the appeal of “classic” luxurypropositions and an equally rapid rise in the demand of a new, ethically-driven aspiration, namelythe ...

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Paper
49.
Sustainability as a monetary brand value - A social-psychological and economical frame-work
Stephan Götze, ESOMAR, Congress, Montreux, September 2009
This presentation describes the results of basic research regarding the relation between sustainability and brands in general and the relevance of sustainability for brand equity in particular. The un ...

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Paper
50.
The future of work
Keith Bailey, Andrew Dexter, Leanne Tomasevic, Adam Chmielowski, ESOMAR, Congress, Montreux, September 2009
Technology has revolutionised the way we work. Personal computing freed us from the restraints of the mainframe. Mobile phones have made the iconic British red phone box a rarity. The mobileInternet m ...

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Paper
51.
The 'ANT' and the grasshopper - Decoding the mindset of the Indian financial customer
Kalyan Karmakar, Ipsita Ghosh, ESOMAR, Congress, Montreux, September 2009
The effects of the economic downtown of 2009 in India, an emerging market, were comparatively muted, partly attributed to macro economic factors such as the governmental regulatory measures. But was t ...

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52.
Darwin or lose? - Evolutionary modeling in the context of recession
Miquel Pardina, ESOMAR, Congress, Montreux, September 2009
Darwinism is relevant to Marketing Science as far as emotions are concerned. Biological and evolutionary thinking explain why universal emotions take place and how they affect our daily lives. Being a ...

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53.
Advertising in times of crisis - A semiotic analysis of some savvy creative approaches
Joseph Sassoon, ESOMAR, Congress, Montreux, September 2009
What is the right way to advertise in times of crisis? What changes compared to normal times?What must be said, and how? What kind of stories have to be told, so as to connect to a worriedconsumer? Th ...

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54.
Launching innovations during economic slowdown
Mark Gillespie, Marcin Penconek, ESOMAR, Congress, Montreux, September 2009
As innovation is the engine of growth, it is important to continuously invest. But during challenging economic times, we face difficult decisions as manufacturers: Should we continue to invest in inno ...

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55.
The impact of the economic crisis - Towards a new consumers and market research model
Peter Cooper, Simon Patterson, ESOMAR, Congress, Montreux, September 2009
We are in the midst of a economic crisis – the worst recession in 100 years and which may rival The Great Depression of the 1930s. This crisis demands new market research: new methods of data collecti ...

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56.
Responsible consumerism - Uncovering the catalyst for change
Claire Rutherford, Alan Bowman, ESOMAR, Congress, Montreux, September 2009
The global economic recession poses challenges to those consumers who had begun to act more responsibly in their consumption. Suddenly faced with uncertainty and financial insecurity, ethical marketer ...

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57.
Me-to-we research - From asking unreliable witnesses about themselves to asking people what they notice, believe & predict about others
John Kearon, Mark Earls, ESOMAR, Congress, Montreux, September 2009
Me-to-We research challenges a central piece of market research dogma, namely, that practitioners should only ask people about their own motivations, actions and future behaviour. In ‘We’ research we ...

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Paper
58.
Privacy in the Digital Age
Marian Berelowitz and Ann Mack, WPP Atticus Awards, Highly Commended, 2009
Citizens of modern societies live in a world of digital data, generating an information trail as they e-mail, shop with loyalty cards, surf the Web, make wireless calls. In response, cautious consumer

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Paper
59.
Enterprise 2.0
Marian Berelowitz and Ann Mack, WPP Atticus Awards, Highly Commended, 2009
If Web 2.0 represents a new stage in consumer technology, the next wave is all about Enterprise 2.0 - putting those tools to work in organizations. The trend is driven in part by the newest generation

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Paper
60.
Ogilvy on Recession - Turning Shoppers into Buyers
Tim Broadbent, Kent Wertime, Christopher Graves, Jeff Froud, Jerry Smith, Soames Hines and David Young, WPP Atticus Awards, Winner, 2009
Some companies do succeed in recession. They see it as an opportunity for growth. While competitors panic, they stick to a plan. This booklet zeroes in on the space where marketers today are more and

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