Conceptualising and evaluating experiences with brands on Facebook

Despite the growth in the number of brands with a presence on social media such as Facebook and YouTube, questions remain about how to conceptualise and measure people’s experiences with brands’ content on social media, and how to measure the value of people’s behaviour around such content to brands.

Conceptualising and evaluating experiences with brands on Facebook

Steve Smith

Starcom MediaVest Group

Introduction

With around 19 million over-14s in Great Britain visiting Facebook at least once a month (IPA 2010), the online networking service offers brand owners significant opportunities to attract and interact with people on an ongoing basis through messages, videos, competitions, games and other content, depending on what they want to achieve.

However, two questions with which marketers and advertisers have been grappling are (1) how can people’s experiences with brands’ content on social media be conceptualised and measured, and (2) how can the value of the activities...

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