Dove Hair: Favourite Things

Dove, Unilever's global beauty and toiletries brand, had established fame and success with its 'Real beauty' campaign, but this was not being reflected in the haircare category in Latin America.

Dove Hair: Favourite Things

Principal author: Kate Smither, Ogilvy & MatherContributing authors: Warwick Cairns and John Stuart, Ogilvy & Mather

Introduction

This is what Dove did in the haircare category.

It was a category in which all the 'magic' on which Dove had built such fame and achieved such success seemed to be getting the brand precisely nowhere.

It was a category in which all the stories Dove had told through communications to such effect elsewhere seemed to be generating nothing more than a big 'so what?'.

This is what Dove did about it, and what...

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