How to create customer preference. European consumer trends in banking

The present paper attempts to answer the question of how to create consumer preference in the retail bank sector.

How to create customer preference . European consumer trends in banking

JimWilliams Marianne MollmannYoung Rubicam/Europe, France andPhilippe BoutiBurson-Marsteller/Europe, France;

INTRODUCTION

'French Banks: The Disaster: The disastrous situation of French banks will cost every taxpayer 10.000 FF! And tens of thousands of jobs!' (Le Point, March 1996)

'Uk: Twilight of the Banks: Of all the industries that have fallen in the public esteem one thinks of estate agents, of politicians, even of Her Majesty's loyal press corps - few...

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