Walt Disney World: The Little Big Book of Magic

When Walt Disney World looked into why potential bookings from the UK had not been followed through, it found that many prospects had been deterred by the confusing and complicated planning and booking processes, as well as the plethora of information in different formats on the holidays.

Walt Disney World: The Little Big Book of Magic

Pepper Corp

THE TEAM

Andy Bolter, Matthew Evans, Ross Peet, Crissie Craig, Tracey Leese. Other contributor: Harvey Abrahams (Publicity Arts) - Print and production.

WHAT IS WONDERFUL ABOUT THIS WORK?

We identified why potential Disney bookings were never completed and created a solution that not only improved the experience, but added value all the way to the holiday. The conversion to booking rate has almost doubled: bookings increased from 2.6% to 4.2%.

WHAT DETAILS OF THE STRATEGY MAKE THIS A WINNING ENTRY?

Walt Disney World is considered the holiday...

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