Quality of service. A comparative analysis on measurement and reporting
Michel Rogy Elke Bantleon and Eutelis Consult GmbH, Germany
LIBERALISATION ON QUALITY OF SERVICE FOR RETAIL VOICE TELEPHONY
From the customer's point of view, value for money in the telecommunications sector includes both price and quality. While business customers require continuous and reliable service to help them engage in their business activities, residential customers need the service to meet domestic requirements. Poor quality of service in voice telephony may not only cause discomfort or an inconvenience, but an all too real threat to life or health if,...