Quality of service. A comparative analysis on measuring and reporting

In a competitive environment, quality of service in voice telephony plays an increasingly important role both from a policy point of view and from a strategic point of view.

Quality of service. A comparative analysis on measurement and reporting

Michel Rogy Elke Bantleon and Eutelis Consult GmbH, Germany

LIBERALISATION ON QUALITY OF SERVICE FOR RETAIL VOICE TELEPHONY

From the customer's point of view, value for money in the telecommunications sector includes both price and quality. While business customers require continuous and reliable service to help them engage in their business activities, residential customers need the service to meet domestic requirements. Poor quality of service in voice telephony may not only cause discomfort or an inconvenience, but an all too real threat to life or health if,...

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