Researching communities. A method of improving service delivery

Community research is of growing interest to a wide range of practitioner and lay people in the 1990s.

RESEARCHING COMMUNITIES. A METHOD OF IMPROVING SERVICE DELIVERY

Researching Communities. A Method of Improving Service Delivery

Murray HawtinPolicy Research Unit, Leeds Metropolitan University, United Kingdom and Martin BrownePolicy Research Unit, Leeds Metropolitan University, United Kingdom

Introduction

The first part of this paper looks at the shifting emphasis of public policy and the impact of this on service delivery. The language of public policy has changed significantly over the last fifteen or twenty years so that it now encompasses words as diverse as 'quality', 'customer', 'need' and 'community'. The result is that public service agencies are faced...

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