Information Technology Services (Global Industry Overview)

This paper provides an overview of the global information technology services industry. The paper gives a snapshot summary, with additional sections on the industry's development, organisation and structure, current conditions and its leading companies and countries.

Global Industry Overview: Information Technology Services

The information technology (IT) services industry provides a variety of services on a contract or fee basis, including:
  • computer programming services;
  • custom computer software design and analysis;
  • modifications of custom software;
  • training software end users and systems administrators;
  • integrated systems design;
  • computer maintenance and repair, including hardware and peripheral installations, upgrades, replacements, and troubleshooting; and
  • hardware and software consulting.

Additional IT services include computer services outsourcing, disaster recovery, and overall facilities management, which involves on-site management of a customer's computer systems and networks, including computer maintenance and...

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