NRMA Insurance: 350% more efficient with just 28% of the budget - experience makes the difference
Agency: Whybin\TBWA\Tequila
Advertiser: NRMA Insurance
Author: Hristos Varouhas
Total Campaign Expenditure: $2-5 million
STRATEGIC COMMUNICATIONS CHALLENGE
Hindsight is wonderful thing - telling consumers not to worry isn't what an insurer should be doing.
For two years NRMA Insurance had invested in the brand positioning campaign ‘Unworry’. Despite the investment, it wasn't delivering the desired business results - i.e. call volumes at a cost efficient rate.
As such NRMA Insurance asked its new agency the question: “Should the ‘Unworry’ positioning continue...