MRS Retail Research Conference - Understanding shopper behaviour from armchair to checkout

A report from an MRS conference on UK retail research and shopper marketing. Topics covered include the value of the NPS metric, the impact of the recession on spending habits, e-commerce and m-commerce strategies and the impact of online panels on the market research industry.

MRS Retail Research Conference - Understanding shopper behaviour from armchair to checkout

Judie Lannon

On the basis of this one day seminar, chaired by Craig Ryder of Nunwood and organised by the Market Research Society (MRS), no retailer has any excuse for failing to understand their customers in order to improve their competitive position.

Presentation after presentation at the seminar, held in London in April 2011, demonstrated how a combination of digital technology and ingenious methodologies is offering researchers access to customers' beliefs and experiences. This access is, in turn, helping to overcome one of the industry's greatest challenges: getting research findings listened...

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