Relationship Capital: How to turn agency relationships into powerful competitive assets

Guidance on client/agency relationships from Microsoft's director of global agency management. Gralpois argues that high-performing brands have successful long-term relationships with their agencies.

Relationship Capital: How to turn agency relationships into powerful competitive assets

Bruno Gralpois

How to turn agency relationships into powerful competitive assets

As we celebrate the ANA's 100th Anniversary and its vibrant history of advertising, it's a good time to reflect on our vast and ever-growing arsenal of weapons of mass persuasion and ask ourselves: What clever combination of stones may we have left unturned?

Following years of economic progress driven by human, knowledge, and intellectual capital, companies are realizing that in today's interconnected world, their greatest assets are the relationships they rely on to grow their business. Yet, there...

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