Customer-Driven Innovation Through Online Communities: A Conversation Between Two Passionate Partners

Learnings about recruiting, engaging and driving innovation with multinational online communities of consumers who are both creative problem-solvers and representative of GSK’s target markets are shared in this presentation.

Customer-Driven Innovation Through Online Communities: A Conversation Between Two Passionate Partners

Julie Wittes Schlack, Andrea Mar Harkins

OVERVIEW

Despite market researchers’ best efforts, reams of data, projective models and pricey forecasting studies, it is estimated that 80% of all new products fail.1)Lack of relevance, lack of differentiation, inappropriate pricing, muddled messaging – all of these factors can make or break the adoption and success of a new product. And all of these judgments are made by consumers – the constituency whose voice is too often absent from the New Product Development process in the front end...

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