Winning in a converging world
Chris Mole
As the traditional pattern of competition within industries breaks down, competition is likely to emerge from anywhere, and in unexpected forms. Few companies have integrated this phenomenon into their strategic thinking. The author presents a set of 'convergence capabilities' crucial to success in a converging world.
You used to be able to plan and operate safely within a neatly defined industry definition and ignore all else. No longer. Today, much market-shaping and driving competitive activity occurs where markets intersect. This is evidenced by the impact of retailers in banking and Internet service provision,...