The power of co-creation – how the changing role of the consumer impacts market research

Consumers are confronted with an ever-increasing amount of products and services, but this complexity seems to generate more confusion than happiness.

The power of co-creation – how the changing role of the consumer impacts market research

Richard GehlingResearch International, Germany

INTRODUCTION

The paradox of the 21stcentury economy goes like this: On the one hand, consumers are confronted with an ever-increasing amount of products and services; however, this complexity seems to generate more confusion than happiness. On the other hand, companies face an intensified global competition, which often leads to shrinking profit margins. Therefore, it's not surprising that most companies believe that innovation is central to a company's strategy and performance. Innovation instead of imitation and a dedication to...

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