Innovation, with a little help from my friends
Magnus Willis
If you had attended any self-respecting brand or business conference during the past 20 years you would doubtless have heard at least one speaker talking animatedly about 'listening to customers' and 'successfully meeting their needs'. This, we were told many times, was the key to success. Somehow this was always portrayed as breaking news: that the grubby culture of 'sales' had been replaced with the shiny new world of 'marketing', and that marketers were now in the vanguard.
Well now we are in the midst of another step-change that will...