From consumer connection to insight: a Nestlé case study

This paper describes the cross-functional team project, which was aimed to reconstruct consumer insights for building relevant and effective communication for children in the ice-cream category in Poland.

From consumer connection to consumer insight: a Nestlé case study

Małgorzata BlachowskaNestlé Polska SA, Poland

PREFACE – WHY HAVE WE CHOSEN THIS APPROACH?

“We need to develop great communication for our target group” (children), I heard in August 2005 from the Marketing Manager from the Ice Cream Division of our company. “I need it aired on March 2006 and I have to brief our creative agency at the end of November at the latest. Can you help me? Urgently? And I do not want just another research study!”

I took deep breath and answered, “Give me...

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