The calculus of consumer privacy

This study provides the ‘algebra of the consumer’s mind’ regarding what the consumer wants different types of professionals and companies to know about them.

The Calculus of Consumer Privacy

Howard Moskowitz and Barbara IttyMoskowitz Jacobs Inc., United States

Jeff EwaldThe Optimization Group, Inc., United States

Jacqueline BeckleyThe Insight & Understanding Group, United States

PART 1: PRIVACY AS A SOCIAL, LEGAL AND BUSINESS ISSUE

“I've never looked through a keyhole without finding someone was looking back”. Judy Garland (1967), US actress, singer

“You have no privacy anyway, get over it”

Scott McNealy, CEO Sun Microsystems, 1995

“The poorest man may in his cottage defiance to all the force of the crown. It may be frail; its roof may shake;...

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