Advertising: Strongly Persuasive or Nudging?
Neil Barnard and Andrew S. C. Ehrenberg
Advertising practitioners take a view on what consumers are like and how they can be influenced. Here we focus on a key consideration: individual customers' loyalty to established brands and the advertising implications this has.
On the one hand, do consumers fall into distinct segments of 'loyals' (each committed to just one brand) and 'switchers' (who are not committed to just one brand)? A prime objective would be to increase the number of your brand's exclusive loyals. Advertising would have to be strongly persuasive, with its...