Do interviewers follow telephone survey instructions?

Misbehaviour by survey interviewers includes actions forbidden either explicitly or implicitly in codes of ethics, interviewer training or interviewing instructions.
  

Do Interviewers Follow Telephone Survey Instructions?

Pamela Kiecker,  Virginia Commonwealth University  and James E. Nelson,  University of Colorado

INTRODUCTION

Researchers have identified a diverse set of actions and three categories of possible causes of misbehaviour by interviewers in survey research. Interviewers themselves must be recognised as the most immediate and ultimate cause of many actions classified as misbehaviour. Some activities represent interviewer actions that are dishonest or less than completely honest (Hunt, Chonk & Wilcox 1985). Others represent the product of either low morale (Crespi 1945-46) or a ‘hired hand’ mentality ...

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