Do Interviewers Follow Telephone Survey Instructions?
Pamela Kiecker, Virginia Commonwealth University and James E. Nelson, University of Colorado
INTRODUCTION
Researchers have identified a diverse set of actions and three categories of possible causes of misbehaviour by interviewers in survey research. Interviewers themselves must be recognised as the most immediate and ultimate cause of many actions classified as misbehaviour. Some activities represent interviewer actions that are dishonest or less than completely honest (Hunt, Chonk & Wilcox 1985). Others represent the product of either low morale (Crespi 1945-46) or a hired hand mentality ...