Knowledge flow not information exchange

Dave Snowden

Information exchange is not the secret to making companies smarter and faster, but knowledge flow is.

Knowledge Flow Not Information Exchange

The best ways of making a company smarter and faster do not lie solely in the most advanced IT systems, a common assumption that can be both wasteful and counter-productive. Knowledge-based solutions require a cultural climate which rewards the sharing of company values and data.  Storytelling, the oldest way of conveying information, is described by the author as a powerful tool for reinforcing shared values and creating new knowledge.

Dave Snowden

While knowledge management has become fashionable during the closing years of the century, for too many companies it is nothing more than...

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