Visualising the link between decisions and outcomes enhances management

This article argues that a clear, visible connection between decisions and their outcomes leads to better management, a mantra put forward and practiced by GE under Jack Welch's leadership.

Visualising the link between decisions and outcomes enhances management

Jules Goddard and Tony Eccles

TRANSITION: From invisibility to visibility.

The value of transparency in business is exemplified by 'Work-Out', the celebrated process of open and candid conversation mandated during Jack Welch's leadership of General Electric. By encouraging and rewarding people at all levels to voice their opinions and ideas in the presence of their bosses and peers in large, open meetings, the organisational capacity for managing change and the responsibility that people took upon themselves to push through change were dramatically increased. Of all Welch's initiatives, this is the...

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