Point of View: The age of conversation
Gareth Kay
About a dozen years ago, we began to talk about the age of conversation as the web evolved to enable us to spend more time on platforms that connected people together rather than the one-way questioning of information that characterised the nature of the early web. It was a dramatic shift in our relationship with the web and had a significant impact on marketing but this shift is likely to feel far smaller than the real age of conversation we are entering now - the era of the conversational interface.
The...