The future of grocery: E-commerce, digital technology and changing shopping preferences around the world

This report presents findings from a global survey into grocery shopping habits to understand how digital technology is changing the retail landscape.

  • Consumers are blurring the lines between physical and digital shopping as they become accustomed to using digital tech more frequently in other areas of their lives.
  • Expected developments include growth in delivery services and e-commerce, but the continued domination of physical stores, and more technology in-stores.
  • Around the world there is variation in the balance between large and small store formats, but convenience and proximity formats are growing in popularity.
  • Retailers should remember that regardless of format, price, quality and convenience are key drivers, and retailers can add value with digital....

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