Want faster restaurant service? Put your mobile phone away

This article reveals how the use of mobile phones in restaurants is at the root of a perceived delay in customer service.

Want faster restaurant service? Put your mobile phone away

The following piece, originally posted anonymously by a disgruntled New York City restaurateur on Craigslist, highlights the disruptive effect that ubiqitous mobile phone use has had on restaurant service

We are a popular restaurant for locals and tourists alike. Having been in business for many years, we noticed that although the number of customers we serve on a daily basis is almost the same today as it was 10 years ago, the service seems super slow, even though we added lots more staff and cut back on menu items.

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