Bissell Sweepers: Solving for the P.I.T.A.

This case study describes a campaign in the US by Bissell, a floor care company, which used a social media strategy to halt a decline in sales of its core product.

Bissell Sweepers: Solving for the P.I.T.A.

Judi Friedman

Campaign details

Brand owner: BissellAgency: FizzBrand: Perfect Sweep Turbo Cordless Rechargeable Sweeper; Natural SweepCountry: The United States

Executive summary

Bissell is a family-owned business with revenues that exceed US$1 billion. Controlling 25% of the US floor-care market, Bissell also has significant market share in 17 additional countries around the world. The company was founded in 1876 when Melville Bissell invented the Bissell sweeper. Sweepers have been part of the company's product line ever since.

In 2010, overall sweeper-category sales plummeted to US$25 million from a...

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