Ofcom: Communications equality for deaf people and those with speech impairments
Neil Samson and Richard HowardOfcom
Summary
"Deaf people are at risk because of the inability to communicate effectively"
Profoundly deaf, Glasgow
This piece of strategic research that has transformed the way that communications services deal with deaf people and those with speech impediments, as well as influencing the way that Ofcom, adopts policy making going forward. It has had a substantial impact on the lives of individuals who use this service and their feedback has been overwhelmingly positive.
Ofcom identified a need to better understand the communications needs...