Brands in the digital age: Marketing metrics myopia

This article discusses the difficulty of measurement in marketing, arguing that some of the things that can be counted are not important, and some important things cannot be counted.

Brands in the digital age: Marketing metrics myopia

Nigel HollisMillward Brown

With the exception of sales data, most measurements give little insight into what really matters: how marketing activity is building brand value over the longer term. So marketers need to make sure their brands are meaningful, different or salient to build for the future.

In this digital age, marketers are faced with a plethora of metrics with which to measure the success of their latest marketing activity. But do those metrics measure something meaningful or are they simply focusing our attention on short-term success to the exclusion of...

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